MobiloLife

[100%Bitch]

I broke down on Friday. I was just about to leave the hotel car park and - nothing!

That's okay I thought, I have the MobiloLife contract to look after me. I gave them a call and they said they would contact me when they knew who would be coming to see me. Nothing.

Another call - they had my number writen down incorrectly. then, nothing.

Another call - we will get a non MB garage to you faster that an MB man. Nothing! Getting annoyed after 1 1/2 hours.

Another call - there is flooding in the East Midlands and inbound calls take priority over outbound calls. Then, a call to say they will be 30-40 minutes.

Nothing - until 3 1/2 hours later a little man came along and started my car from a battery. MobiloLife people knew that this was the problem. It was in London. How many garages are there in London.

I will be contacting them on Monday as I think this was disgusting treatment and certainly not why I bought a Mercedes and pay through the nose to get my car serviced at the main dealer to keep this service(???).

Has anybody else had any similar experiences, or have you had great service from them?

 

[Blobcat]

I've only used them once and had great service. I was back on the road within an hour in a hire car and my car on a flat bed truck.

 

[Rory]

I will be contacting them on Monday as I think this was disgusting treatment and certainly not why I bought a Mercedes and pay through the nose to get my car serviced at the main dealer to keep this service(???).

Do let us know how you get on, please. Maintaining Mobilo is a big factor in me using main dealers for servicing, and, as I travel quite a lot, I really need some sort of cover that will work when I call on it.

 

[SLinKyjoe]

on the 5 occasions the 55 went back, they were with me within the hour and were as helpful as anyone could have been on the phone.

They also helped out when i had 2 issues with the rubbish dealers where the car went on 2 of the 5 occasions.

on the 6th occasion they fixed the car in the drive.

I believe that the actual people whom turn up, even in merc liveried vehicles, are actually a private company that is on an exclusive contract to mercedes to supply this service.

A well worded complaint to DCUK might actually have some effect although i dont think it will help make you feel better as it has now happened.

 

[Godot]

Great service: Similar problem. car (A160auto Elegance) failed to start, at home. We were going on a long journey, so we wanted to get moving.

Rang Mobilo Life. answered a few basic questions they put, and waited.

One hour later, large MB Van turns up with a smart chap in MB uniform, diagnoses dead battery. Has one on board swaps it all over, spends time re setting & testing to make sure everything was in order.

Presents bill for £74 ish & drives off. It was on a Sunday morning at 10am. He stated that he covered all of Kent other parts of the South East & worked from home & topped up his supplies as & when needed from MB

Great service, pleasant & courteous chap, could not ask for more.

Next door neighbour, Volvo owner, 4 days later, has same problem whilst out. Not a member of any scheme. Has to walk to a garage, closest was a Kwik Fit, buys a bettery, lugs it for a sweaty mile or so, fits it himself after "adjusting" the battery shelf by means of a spanner so the battery fits & has to use his wifes tights to secure the battery on so it wont rattle. Then has to dispose of his old battery. Cost £64 ish battery.

For me Mobilo Life ? £10 extra than my neighbour who had loads of aggravation (including from his de tighted wife!) So very much worth it.

One off I hope not, first time I had used them very very pleased

 

[grpar]

If by Mobiliolife you also mean Mercedes Assistance, they failed the one and only time I used them.

Blow out on the M40 late one evening, heavily pregnant wife and child sat in the freezing cold on the grassy bank. "We'll be with you in 90 mins madam" ..... not a chance. Utterly crap.

When MB sent the customer experience feedback form to us a few days later, they got a full run down of their shortcomings by way of response. haven't heard squeak from them since. Needless to say, the RAC now has an extra member ......

 

[Rory]

Presents bill for £74 ish & drives off.

That's interesting - I've read of other people having batteries replaced FOC as the cover included costs up to a certain limit (like £120?).

I thought it was odd otherwise if you needed a new battery you could simply call out MB rather than buying one.

 

[hawk20]

I think you have been most unlucky. Over the years I have had excellent service both in UK and when on driving holidays in Europe.

I would write to CustomerService.UK@cac.DaimlerChrysler.com

Was going on holiday in an ML270cdi and had a problem in Kent. They came within 40 minutes. Said it might take a while to fix. We said on our holiday. They provided a hire car so we could continue and it was an S class. Surprised and delighted.

 

[100%Bitch]

That's interesting - I've read of other people having batteries replaced FOC as the cover included costs up to a certain limit (like £120?).

I must admit, I wasn't presented any bill (although I didn't have the battery replaced) which is a good thing - he may have been told where to put it!

 

[100%Bitch]

Isn't it strange, I called Monday to complain and I am informed that somebody will contact me with regard to the matter. It's now Friday and I'm still waiting. They're as fast as their service!

 

[100%Bitch]

I received a letter on Saturday saying that as I had to wait for such a long time they would send me a gift (mmmmm lovely :lol. Their excuse was that the technician didn't know where I was.

Am I being cynical or did I see a satnav on his dashboard?

Never mind, we'll see what the post brings and plan my next move from there .

 

[100%Bitch]

Result!!!!!!!!!!!!!!!!!

Today I received a parcel which was sent from MB with their compliments. It contained 1 x red, 1 x white & 1 x champagne.

Wish I'd had it earlier, I could have got p-ss-d whilst I was waiting.

 

[hawk20]

Today I received a parcel which was sent from MB with their compliments. It contained 1 x red, 1 x white & 1 x champagne.

Wish I'd had it earlier, I could have got p-ss-d whilst I was waiting.

How very nice. They clearly accept that the service you got was way below normal standard. Must say, on the few occasions I have needed them they have been excellent.

 

[100%Bitch]

They asked me to call them today to say that they had sent the box of wine. I've told them that the wine package was a lovely gesture but for the amount I have had to spend on servicing at a dealer rather than an Indie just to have this service if needed I think a free service is also in order.

We'll see what they say next week.

 

[Schtum]

They asked me to call them today to say that they had sent the box of wine. I've told them that the wine package was a lovely gesture but for the amount I have had to spend on servicing at a dealer rather than an Indie just to have this service if needed I think a free service is also in order.

We'll see what they say next week.

You're pure dead cheeky! So you are. Lol ;-)

 

[100%Bitch]

You're pure dead cheeky! So you are. Lol ;-)

Hi Schtum, it's all in the name .

By the way, I know what Schtum means in German.

 

[robertjrt]

Isn't it strange, I called Monday to complain and I am informed that somebody will contact me with regard to the matter. It's now Friday and I'm still waiting. They're as fast as their service!

Good luck.

I think you will find that Mondial are the "Service Providers".

As you have no doubt read I have been having a little problem with MB which started out with my car being "Jump started".

Have you found out the reason the battery was "dead"?

I would urge caution when telephoning the Assistance number, I have read their comment on me and they were not pleasant No wine for me!!

Robert, father of Sarah and Helen

 

[100%Bitch]

Good luck.

I think you will find that Mondial are the "Service Providers".

As you have no doubt read I have been having a little problem with MB which started out with my car being "Jump started".

Have you found out the reason the battery was "dead"?

I would urge caution when telephoning the Assistance number, I have read their comment on me and they were not pleasant No wine for me!!

Robert, father of Sarah and Helen

You obviously didn't ask nicely.

As for the last bit, I won't tell if you don't. I'm sure MissyD won't either.

 

[robertjrt]

You obviously didn't ask nicely.

As for the last bit, I won't tell if you don't. I'm sure MissyD won't either.

Ask nicely, err, yes I did. I do polite very well.


Robert, father of Sarah, Grandfather of James, Elizabeth and Sophie, father of Helen, Grandfather of Herbert. Known to be kind to women and animals

 

[BlackC55]

I broke down on Friday. I was just about to leave the hotel car park and - nothing!

That's okay I thought, I have the MobiloLife contract to look after me. I gave them a call and they said they would contact me when they knew who would be coming to see me. Nothing.

Another call - they had my number writen down incorrectly. then, nothing.

Another call - we will get a non MB garage to you faster that an MB man. Nothing! Getting annoyed after 1 1/2 hours.

Another call - there is flooding in the East Midlands and inbound calls take priority over outbound calls. Then, a call to say they will be 30-40 minutes.

Nothing - until 3 1/2 hours later a little man came along and started my car from a battery. MobiloLife people knew that this was the problem. It was in London. How many garages are there in London.

I will be contacting them on Monday as I think this was disgusting treatment and certainly not why I bought a Mercedes and pay through the nose to get my car serviced at the main dealer to keep this service(???).

Has anybody else had any similar experiences, or have you had great service from them?

Well I used to do the breakdown service when I worked at a MB dealer and so did one of the very active forum members on here too.

The tech probably did not get the information early enough or he was busy on another job. They have cut down the amount of Mobilo techs on the road now so they take longer to get out to you.

You know the answer. Get AA or RAC cover for £50pa and get an indie to service your car and save £££££.