Morethan Insurance

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Frontstep

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So another day another Morethan post, the youths car has come back from being repaired by Morethans repairers and those who have followed this may already have guessed the rest.

Their driver exceeded the speed limit and penalised the youths Insurance losing him some cash back and renewal discount.
Should I ring them up or let the youth speak to the computer says no customer annoyance specialists.
 

LostKiwi

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So Morethan went 50:50 on it even though your son had right of way?

Really is time to get the ombudsman involved.
 
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So Morethan went 50:50 on it even though your son had right of way?

Really is time to get the ombudsman involved.


There may be some movement on that after my complaint and diagram, I just think the mass of their employees are not up to much, you speak to Morethan representatives on the phone and despair, clearly the few with ability must be somewhere within the company.
 

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I can feel my pulse increasing as I read this continuing saga. Just watch it FS - don't let it get to you too much!
 
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I think my paternal instincts get an airing.
 
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I have definitely gone soft.

I have started feeling sorry for the people I speak to at Morethan,

I imagine them going to a soul less office with a group of lets says fellow low achievers from their Barratt boxes.

The place will have some limp low rent decorations, a smattering of Christmas Jumpers and a box of grubby biscuits with the three duff ones left.
Tinsel will be wrapped around headsets and the office will be alive with the gossip of who went with who at the "Christmas do"
The highlight of your day will be going for planned toilet breaks following the worn pattern on the floor and coming up with ever more imaginative ways of fooling the big brother system that rules your life.

Evenings will be spent with ding meals and love Island, saying if and when to themselves at regular intervals sat on their DFS monthly payment crumb box.

Your IT systems will be slow and irritating and management will isolate themselves from the lower orders, pay will be at survival levels and promotion will depend mainly on your ability to creep or if your lucky enough to have looks how good you are at being two faced.

The phone system then connects you to me who has the same problems that they have heard about every day since they started.
 
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Well today a very pleasant lady had the job or responding to my letter of complaint and says that the 50/50 determination still stands.
I point out, why and the answer boils down to he has a duty of care !!
No suggestion of fault in his driving just he has a duty of care, I ask how he could have avoided the other driver going into the side of him and no answer.
I point out he has right of way ditto.
I point out that all the accident damage was confined to the middle of his vehicle.
The other side have blamed him totally yet haven't seen the dashcam footage !
Our Insurance company are making a 50/50 offer before.
 

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Then time to ask for a letter of deadlock so you can go to the Financial Ombudsman. That will focus their minds.
 

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Well today a very pleasant lady had the job or responding to my letter of complaint and says that the 50/50 determination still stands.
I point out, why and the answer boils down to he has a duty of care !!
No suggestion of fault in his driving just he has a duty of care, I ask how he could have avoided the other driver going into the side of him and no answer.
I point out he has right of way ditto.
I point out that all the accident damage was confined to the middle of his vehicle.
The other side have blamed him totally yet haven't seen the dashcam footage !
Our Insurance company are making a 50/50 offer before.

I think I'd have been suggesting they (MoreThan) have a duty of care to look after their clients best interests, something they are clearly repeatedly failing to do. As SRDL, Time for a letter to the ombudsman to focus their attention little better.
 

peterws1957

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All the above confirms what I've always said, that is it's a total waste of time discussing these things on the phone with a call centre. Unfortunately the same applies no matter the industry , it's part of the dumbing down of professionalism they have all suffered, banks, Insurers ,utility companies etc are all the same. "Duty of care" is wafted about parrot fashion - I doubt whether these call centre jockies know what it actually means and, given that son had priority in these circs I would ask them to put in writing exactly why he was considered to be 50% responsible for the accident. Prattling about duty of care is not an explanation. I worked in the insurance claims industry for over 25 years and I despair at what goes on nowadays.
 


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