unsure
New Member
- Joined
- Jun 18, 2013
- Messages
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- Your Mercedes
- E Class 2013 220 CDI
Hi,
New to the forum but interested in a bit of quick advice. After spending some time comparing the BMW 5 series, the Jag XF and the E Class, I decided on the E class and after a lot of price haggling agreed to buy from my franchised main MB dealer.
Having completed the ordering paperwork and providing payment details for my deposit I left with the impression that I'd bought my car (new,but existing in the system) along with my "welcome paperwork", with the final finance paperwork to be completed a few days before delivery in approximately one weeks time.
I called yesterday to arrange to head in to finalise the finance details to be told that the car I'd ordered had been sold and they're looking for another one . I've since checked and the deposit amount has not been taken from my account.
The way I see it:
I should have been contacted regarding this problem; not left to call to find out.
I'm no longer obliged to buy a car from this dealer.
As you can imagine, I'm fuming to have put a considerable amount of time into choosing a new car and to be let down by the dealer with zero communication ( I have considered voting with my feet to another manufacturer based on this issue; although not actioned ).
My current options are:
Purchase from another local-ish dealer (offer available) for a similar vehicle (larger engine).
Purchase a new build online (offer available but a long lead time)
Allow the current dealer to find a new car.
Apologies for the long rambling post, your thoughts?
New to the forum but interested in a bit of quick advice. After spending some time comparing the BMW 5 series, the Jag XF and the E Class, I decided on the E class and after a lot of price haggling agreed to buy from my franchised main MB dealer.
Having completed the ordering paperwork and providing payment details for my deposit I left with the impression that I'd bought my car (new,but existing in the system) along with my "welcome paperwork", with the final finance paperwork to be completed a few days before delivery in approximately one weeks time.
I called yesterday to arrange to head in to finalise the finance details to be told that the car I'd ordered had been sold and they're looking for another one . I've since checked and the deposit amount has not been taken from my account.
The way I see it:
I should have been contacted regarding this problem; not left to call to find out.
I'm no longer obliged to buy a car from this dealer.
As you can imagine, I'm fuming to have put a considerable amount of time into choosing a new car and to be let down by the dealer with zero communication ( I have considered voting with my feet to another manufacturer based on this issue; although not actioned ).
My current options are:
Purchase from another local-ish dealer (offer available) for a similar vehicle (larger engine).
Purchase a new build online (offer available but a long lead time)
Allow the current dealer to find a new car.
Apologies for the long rambling post, your thoughts?