Online DSB web location?

belongabob

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After Mercedes updated their online portal, I cannot see the link to my digital service record.

Anyone have any ideas? I could see all past service records before this update!

Thanks.
 

Andy.M

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I had this the other week/month. The web portal had changed and the DSB link was missing, it righted itself after a few days.
However I just tried it again and no DSB link!!

I've come to the conclusion that Mercedes IT do not know what they are doing as the online stuff in my car is next to useless as well so I never bother trying to use it either.
 
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belongabob

belongabob

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I had this the other week/month. The web portal had changed and the DSB link was missing, it righted itself after a few days.
However I just tried it again and no DSB link!!

I've come to the conclusion that Mercedes IT do not know what they are doing as the online stuff in my car is next to useless as well so I never bother trying to use it either.

I’ve drawn the same conclusions. Come on Mercedes - what are we paying for apart from total confusion.
 

Srdl

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belongabob

belongabob

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Andy.M

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Worked for me after I logged in!
 

Srdl

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Just checked my Mercedes.Me portal on the web and Digital Service Report is back on the screen
0D52AE47-350A-4B83-B3F7-D4078B48ED2A.png
 
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belongabob

belongabob

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Just checked my Mercedes.Me portal on the web and Digital Service Report is back on the screen
View attachment 52864

Yes, I noticed just after my last post! Unfortunately, my SEC code is no longer working. Going to call my dealer tomorrow as I’ve had no joy from MercedesMe so far.
 

Gehngus

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I have a 2010 vito. The online merc site says it only keeps records from 2008 so it has none?

Previously this was a dpd van. Dpd said I get records from Mercedes.

Any ideas?
 

Srdl

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I have a 2010 vito. The online merc site says it only keeps records from 2008 so it has none?

Previously this was a dpd van. Dpd said I get records from Mercedes.

Any ideas?
If Mercedes keep records since 2008, your 2010 vehicle should have a record. To access it the first time, you have to have a six digit code which is printed on the last service report - which you won’t have, so you will have to ask a Mercedes dealer to print the record for you.

I do wonder whether DPD used Mercedes or whether they do their own in house or sub contract maintenance like some other big fleet companies.
 

Gehngus

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I did ask Dpd. They said Mercedes service them. The drivers hire the vehicles and must adhere to the a service schedule as part of the contract.

I got a number from Mercedes to pair my vehicle but maybe I missed this other bit?
I have emailed Mercedes in hope of an answer.
Many thanks
 

Srdl

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I did ask Dpd. They said Mercedes service them. The drivers hire the vehicles and must adhere to the a service schedule as part of the contract.

I got a number from Mercedes to pair my vehicle but maybe I missed this other bit?
I have emailed Mercedes in hope of an answer.
Many thanks
It’s six digits, a mixture of numbers and letters, and it is shown as the SecCode on the last Digital Service Report. I had to explain that to Mercedes once because they didn’t know what I was talking about!
 

NJS5

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IMHO an absolutely useless website.

It doesn't always save data it asks for & I am totally unable to access my digital service record.

Do I really have to go to a dealer fro them to sort it out?

NJSS
 

Srdl

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IMHO an absolutely useless website.

It doesn't always save data it asks for & I am totally unable to access my digital service record.

Do I really have to go to a dealer fro them to sort it out?

NJSS
They used to give you a print out at each service which had the SecCode in it. They haven’t done so for the last couple of years so each time I’ve had to ask for the SecCode (which means going through the usual rigmarole of ignored messages, calls not returned, complaints on Social Media etc). As I pointed out to them, I can now lock and unlock my car from my phone but I can’t access its service record without this special code! I suppose the old Digital Service Book system will eventually catch up with the rest of the Mercedes Me process one day.
 

Gehngus

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Just out of interest.
If I book my Vito into mrcedeses for the most basic service they do.
Will this then enable me or them to access the service records?

Also. Would this cost more than its worth?

Many thanks
 

Gehngus

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Had a chat with Mercedes.
It seems only cats went onto the digital system in 2008. Comercial vehicles weren't added until 2014.
 

bollidear

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Really frustrating. Had a service in my indy who gave me a copy of the DSB. However, the previous service carried out @ MB Dartford was missing, they eventually stated they'd "forgotten" but that it was now up to date. 3 months later, I find I can't check as the portal login won't recognize the SecCode on my last DSB in Noc 2020. Trying to get anything out of the idiots at MB Dartford is impossible - so how else can I get the DSB as I want to sell the car ASAP. I've learned to dislike MB profusely after a catastrophic train of events around MB Dartford and MB Maidstone.
 

Srdl

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Really frustrating. Had a service in my indy who gave me a copy of the DSB. However, the previous service carried out @ MB Dartford was missing, they eventually stated they'd "forgotten" but that it was now up to date. 3 months later, I find I can't check as the portal login won't recognize the SecCode on my last DSB in Noc 2020. Trying to get anything out of the idiots at MB Dartford is impossible - so how else can I get the DSB as I want to sell the car ASAP. I've learned to dislike MB profusely after a catastrophic train of events around MB Dartford and MB Maidstone.
Your Indie should be able to print one for you.
 

bollidear

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Thanks, Steve, I'm just waiting on them now. I've asked MB - but you like we all know, customer service at MB has tanked in recent years. Wasn't sure if anyone had instant access similar to the build sheets we used to get.
 

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