Question for the indies

[jonc78]

How do you guys feel if a customer wants to watch you servicing/repairing their car and maybe assisting (when I say assisting, I mean passing the spanner)? Not to check that all the work is done but as means to learning a little more about my car. Would you consider it a pain in the arse and something you could do without or would you not mind?

Regards

Jon

 

[Cole@MBS]

I always have people watching me, dont bother me one bit, passing me spanners etc might be a tad over the top tho, i have a seat next to my work bench, sit and ask away and dont get in the way......

 

[star]

I always have people watching me, dont bother me one bit, passing me spanners etc might be a tad over the top tho, i have a seat next to my work bench, sit and ask away and dont get in the way......

+1, and not too much small talk when your in the middle of something.

 

[Crazycarb]

I'm sure there would be a health & safety issue lurking somewhere. I suspect that staff members are probably insured to be in the workshops, I doubt that the general public are. If there was an accident, I'll wager the insurance companies would refuse any claim.

 

[Marcel-Anthony]

I would not trust any garage that would not allow you to be around when the work is getting done. I don't mean that I want to be watching over them. But I have had such a bad experience of garages in the past now if I have to take my car to somewhere I don't know or even if I do know them, for work I will stay with the car, if they object I will go somewhere else.

In Spain this was a must. So far here in the UK most places I have been have been ok, but I am yet to find a local I am really confident with.

 

[star]

EFA

i have a seat next to my work bench, so I can have a little rest.

 

[Cole@MBS]

EFA

Like it.......

 

[PovertySpec]

I'm sure there would be a health & safety issue lurking somewhere. I suspect that staff members are probably insured to be in the workshops, I doubt that the general public are. If there was an accident, I'll wager the insurance companies would refuse any claim.

I have 5m public liability insurance and it's valid as long as I have the tools of my trade to hand.

A while back I watched a Kwik-Fit operative put my car on a lift incorrectly which buckled part of one sill.

I stepped in to photograph the damage, big row about be being able to be under the lift/in the work space/public liability ensued.

I won the argument on the spot, got the damage repaired and a written apology. Lot of aggro for a 50% off voucher

I've experience of only one Mercedes indi, MBS, and while it's welcome to be able to get under and have a look it can feel like encroaching on another's workspace. I'm happy for people to ask me what I'm doing when I'm working, and I get it a lot, just as long as they don't get in my way.

 

[Benzworx]

I am more than happy with customers chatting while i am working on their car, but as the others say providing they dont get in the way

 

[S.Speed]

I always have people watching me, dont bother me one bit, passing me spanners etc might be a tad over the top tho, i have a seat next to my work bench, sit and ask away and dont get in the way......

Colin likes to be hand fed Hobnobs bickies whilst he toils..
Talking of which I better remember to bring some with me next week Colin !!

 

[Cole@MBS]

Colin likes to be hand fed Hobnobs bickies whilst he toils..
Talking of which I better remember to bring some with me next week Colin !!

Dont no what you are talking about Simon????

Thats just a nasty rumour started by a forum member!!!!

See ya next week..

Dont forget the biccys

 

[S.Speed]

I am looking forwards to meeting up with you Colin.
It seems like absolute ages since we chatted.
I am genuinely looking forwards to it (So is my car).

 

[Benzworx]

Dont no what you are talking about Simon????

Thats just a nasty rumour started by a forum member!!!!

See ya next week..

Dont forget the biccys

Ha ha Cole you have just been busted

 

[jonc78]

Answers duly noted. I will sit on the bench, not talk during the tricky bits and I definitely won't touch the spanners.