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Satnav updates...again

Discussion in 'Electrics, Vacuum, Ignition and ECU' started by DrJon, Jul 5, 2019.

  1. DrJon

    DrJon Active Member

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    So I have just had my second (B) service and emboldened by posts here I tried to make very sure that the MB main dealer did in fact carry out my free satnav update. Eventually someone came out and said that they had not because 'they had checked and there had been no significant update, or none at all, since my first update 12 months ago and so there was no point". I am not entirely sure I believe that.....Is there any way I can check whether I have the most recent satnav version?
     
  2. dry run

    dry run Senior Member

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    Could just be true, but I think we all know the truth :)
     
  3. Chrishazle

    Chrishazle Senior Member

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    Have your VIN handy and give comand.co.uk a call, they'll tell you how to access the relevant menu part that tells you what you have installed, and will also tell you what the latest available update is. Or - do it by email so you have printed reply in your hand when you return to your dealer and tell them what they should be installing!
     
  4. Srdl

    Srdl Senior Member

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    Sounds rather like a conversation I had with the MB Southampton Service Manager a couple of years ago when I had asked them to do an update, at my expense, as part of an annual service.:

    Me: you haven’t charged for the SatNav update
    Him: There isn’t one
    Me: Yes there is
    Him: But it’s out of date and there a newer one due shortly
    Me: No it’s not, there was a recent one a few months ago
    Him: Let me check
    ... a few minutes later
    Him: Yes there is but we have to get it from Germany
    Me: I know that’s why I booked it in with you a month ago so you could get it

    I gave up at that point, ordered it from Comand and did it myself!
     
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  5. Srdl

    Srdl Senior Member

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    Assuming you have Comand rather than the Garmin system, you can check the map version. For my car it’s:
    “Showing the map version
    To switch to navigation mode: press the Navi button.
    To show the menu: slide the controller.
    To select : turn and press the controller (when route guidance is active).
    Select Map content .
    Select Map version .”

    Your Comand may be different though!
     
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  6. OP
    DrJon

    DrJon Active Member

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    Many thanks, extremely helpful. I will follow this up and report back when I find out......
     
  7. BMF

    BMF Senior Member

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    I had my map update on my W205 C220 with COMAND NTG5.5 done at MB Exeter on 4 June 2019 and the map version now reads: Europe 2019 V13, so I assume it is the latest version.
     
  8. OP
    DrJon

    DrJon Active Member

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    Well well; I just checked and I have v12. And indeed I just found a site on line that confirms v13 is available. A phone call to the service manager at MB Temple Fortune in London is clearly in order. Watch this space...
     
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  9. Srdl

    Srdl Senior Member

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    I believe v13 was realeased in November 2018 so they have no excuse other than, sadly, deliberate deceit to avoid what presumably costs them something.
     
  10. BMF

    BMF Senior Member

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    Go get ‘em Doc!
     
  11. Botus

    Botus Senior Member

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    the new ones will be out any minute.... ford have the 2020 ones out, around July is when MOST launch the next years... I think Merc ones come out then but you tend to see people talking about it in August

    you can't ask when you drop the car off.... you must book it specifically for the updates and don't accept "there's nothing significant" surely than means there must be something or they could have said you have the latest ?

    I found someone selling 2018-2019 MERCEDES NTG5.5 COMAND SAT NAV MAP UPDATE UK & EUROPE V14, so v15 would be the new one out soon?
     
    Last edited: Jul 6, 2019
  12. JDPEClassUK

    JDPEClassUK Active Member

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    I think it must depend on version? I have COMAND and can get my map updates online from the Mercedes Me Portal. I installed V16 2019 Europe on 2nd June 2019. Before than V15 was released in March


    Sent from my iPhone using Tapatalk
     
  13. Botus

    Botus Senior Member

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    yes they are all over the place 2018 release pretending to be 2019 mapping I believe are

    v19 on NTG1
    v17 on NTG3
    v? 2015 is the last ever for NTG3.5
    v13 on NTG5
    v14 on NTG5.5
     
  14. JDPEClassUK

    JDPEClassUK Active Member

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    I may be wrong but I thought mine was NTG5.5? (it is a 2019MY E Class) UK model. If that is the case we are on v16


    Sent from my iPhone using Tapatalk
     
  15. Botus

    Botus Senior Member

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    v16 sounds unlikely why do you think that ?

    I think there's also these others but no idea which map version the have, as you see the version numbers are totally misaligned and so really only of use if you know what you already have, these days they just say 2018 2019 or the disc part number etc.
    NTG4
    NTG4.5
    NTG4.7
    NTG5.1
     
  16. BMF

    BMF Senior Member

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    It's a minefield for sure but for now I enter a destination and it directs me to it, I know, it did it before but now it knows the new roads too :cool:
     
  17. Srdl

    Srdl Senior Member

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  18. JDPEClassUK

    JDPEClassUK Active Member

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    Screen shot from my Mercedes Me Portal page

    [​IMG]


    Sent from my iPhone using Tapatalk
     
  19. Botus

    Botus Senior Member

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    thanks for sharing, I'm reading it but don't believe it (not for 5.5 I think that should be 14 and at a stretch 15 unless they moved to more than one a year... )

     
  20. OP
    DrJon

    DrJon Active Member

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    Blimey, bit of a can of worms here. So, my understanding is that the version number is dependent on the type of installation, which for a relatively new C class is the NTG5*2, and for this installation the most recent version appears to be v13. I am going to try and speak to the service manager and see what they have to say....
     

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