ALFIEBEARD
Senior Member
- Joined
- Mar 2, 2009
- Messages
- 804
- Reaction score
- 6
- Age
- 70
- Location
- DUMFRIES
- Your Mercedes
- JAGUAR XF-R SPORT
Hi Again Lads,
For all the people who have been informed that the SBC pump on Mercedes W211 E270CDI was covered by a lifetime warranty dont hold your breath, here is a reply from Mercedes after my pump failed at 29,000mls and under 5 years old.
I have today informed them that I am going to publicise this bad situation and have also told them that when my pump failed it nearly locked up a rear wheel.
I would recommend that if your car is still under warranty, I would make sure you have a new pump fitted prior to the warranty expiring;.
Alfie B
------------------------------------------------------------------------
6th July 2009
Ref: CS-1-1113917240
Dear Mr Beard
Mercedes-Benz Model: E-Class
Chassis No: WDB2110162A598290
Registration: J8DCL
I write with reference to your correspondence dated 12th June 2009 regarding your dissatisfaction with the quality of your Mercedes-Benz E-Class.
We understand your disappointment regarding the issues that you have experienced with your vehicle and would like to apologise for any inconvenience caused to you as a result of this matter.
Upon receipt of your concerns, we contacted Mercedes-Benz of Carlisle. Please be advised that a goodwill application was made to the Warranty Department of Mercedes-Benz UK Ltd for financial assistance towards the costs of the repair.
We regret to inform you that this request has been declined and hope that you will appreciate that given that your Mercedes-Benz E-Class has now entered its 5th year of registration there has to be a limit to even the most generous goodwill guidelines. We apologise a more favourable outcome will not be forthcoming.
Thank you for writing to us and providing us the opportunity to address your concerns. Please do not hesitate to contact us if you have any further enquiries.
Yours sincerely
Craig Stenhouse
Customer Service
Mercedes-Benz Customer Assistance Center Maastricht N.V.
Gaetano Martinolaan 10
NL-6229 GS Maastricht, the Netherlands
Phone Nr: 00800 1 777 7777
mailto: CustomerService.UK@cac.mercedes-benz.com
For all the people who have been informed that the SBC pump on Mercedes W211 E270CDI was covered by a lifetime warranty dont hold your breath, here is a reply from Mercedes after my pump failed at 29,000mls and under 5 years old.
I have today informed them that I am going to publicise this bad situation and have also told them that when my pump failed it nearly locked up a rear wheel.
I would recommend that if your car is still under warranty, I would make sure you have a new pump fitted prior to the warranty expiring;.
Alfie B
------------------------------------------------------------------------
6th July 2009
Ref: CS-1-1113917240
Dear Mr Beard
Mercedes-Benz Model: E-Class
Chassis No: WDB2110162A598290
Registration: J8DCL
I write with reference to your correspondence dated 12th June 2009 regarding your dissatisfaction with the quality of your Mercedes-Benz E-Class.
We understand your disappointment regarding the issues that you have experienced with your vehicle and would like to apologise for any inconvenience caused to you as a result of this matter.
Upon receipt of your concerns, we contacted Mercedes-Benz of Carlisle. Please be advised that a goodwill application was made to the Warranty Department of Mercedes-Benz UK Ltd for financial assistance towards the costs of the repair.
We regret to inform you that this request has been declined and hope that you will appreciate that given that your Mercedes-Benz E-Class has now entered its 5th year of registration there has to be a limit to even the most generous goodwill guidelines. We apologise a more favourable outcome will not be forthcoming.
Thank you for writing to us and providing us the opportunity to address your concerns. Please do not hesitate to contact us if you have any further enquiries.
Yours sincerely
Craig Stenhouse
Customer Service
Mercedes-Benz Customer Assistance Center Maastricht N.V.
Gaetano Martinolaan 10
NL-6229 GS Maastricht, the Netherlands
Phone Nr: 00800 1 777 7777
mailto: CustomerService.UK@cac.mercedes-benz.com