Seller Tells me to Destroy Faulty Unit.

M80

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A short while back I wrote here that I had ordered a plug in volt meter as a simple battery monitor, I actually ordered 4 with them being so cheap.

They arrived from Hong Kong swiflty enough so I tested them.
At 12 volts 2 were near spot on, 1 was under by 0.2 volts, the 4th was under by over 2 volts.
I wouldn't have worried too much about a 0.2 volt error but as the 4th was useless I reported the 2 as faulty.

"Take photo's" as the usual response, I replied a photo wouldn't show anything but the unit.
I then made it a return case and now the seller wishes me to destroy the faulty unit and take a photo so they can refund.
I have refused as then then the unit wouldn't be in original condition for return. I have requested a return postage label so they can do as they desire with it when back in their possession. We all know at such low values it isn't worth the effort for them or me.

I understand a seller trying to combat fraudulent claims but surely this action would leave a buyer at risk.
 

LostKiwi

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Simplest photo would be two (or more) meters hooked to the same battery showing the two (or more) different readings.
 
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M80

M80

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Very true,
I don't intend to go to the effort of linkng them up for that though.

For sure eBay wouldn't understand a photo of lots of wires and croc clips even with the differing readouts.
 

DREAMER NO2

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Seller needs proof its faulty . The price these cost from Japan, its not worth sending them back to them .
I purchased a coolant fill tank from china . When it came parts were missing ,but only the part i did not need for my car .
I let the seller know .He said could i take a picture of the part thats missing.Now i ask you , how can one take a picture of something i have not got, other than a picture on the box. So it was like, send this email, and then again, . tell the same tale But in the end he said keep the item, and that a full refund is going through .I dont know if it will work on my expansion tank the part that fits on top of the tank in place of the filler cap the internal spring was so strong to fit it on ,.So i operated on the filler caps that came with it to make it fit by removing a part of the spring . Will see how it works when i change the coolant
 

Westheath

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Common practise is to send pictures of leads cut off or something rendering the item useless,
then you get a faster refund without having to send the item back without using up unnecessary resources.
 

umblecumbuz

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Common practise is to send pictures of leads cut off or something rendering the item useless,
then you get a faster refund without having to send the item back without using up unnecessary resources.

As said.
Many sellers of items where the postage is a major factor in the overall cost make a common-sense decision to refund where necessary, without requiring any returns. This may be abused by some, but it's only the stupid sellers who make it deliberately awkward. Just some simple photographic evidence is usually enough.

It's your money at stake after all, not the seller's.
 

robparker

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If you have said the item is not as described it doesn't matter what the seller tells you to do, eBay will refund you in the end
 

bembo449

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im surprised they aren't just sending you a replacement , after all , it costs them buttons to make , ive had a few issues with kit made from out that way and they usually just send out a new part / item
 
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M80

M80

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I've no problem doing things more effiently but have had issues with a Chinese seller who became insulted because I raised a case.

Then recently when delivered wrong items I was made promises of replacements that didn't materialise. Now my opportunity to raise a case has expired and my trust abused.
I've given some of those bits awayas they aren't useless, just not what I ordered.

But the idea of my destroying something that should really be returned for them do with as they wish just feels wrong.
I would expect eBay to refund only if I can show it returned.
Anyway it seems more intelligent that if eBay tell me to destroy it, and then provide evidence of, then I can, as it is they that ultimately refund.
 

Frontstep

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Son bought Chinese smart phone which had fault.
Could not return as no carrier would take the phone with battery including the one that delivered it, Pay-Pal gave refund so youth keeps it for case parts and buys another.
 

Denis O

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This all sounds so familiar. The awkwardness, the excuses, requesting photos that can't possibly show the reported fault, often an increasing scale of partial refunds.

I now refuse to buy anything from China or the East. Nothing but agro and until they learn the meaning of customer service in the West, they can all do one.
 

m2287

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Anyone on here good with photoshop, I’m sure they could come up with something... feel free to use mine!!
 

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peterws1957

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I've only bought cheap stuff from China on Ebay. Usually quoted 3 to 4 weeks for delivery - always taken a week to get to me and quality better than expected. A couple of times with extra free stuff in the packet. Just been lucky I guess.
 

Ken_R

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On the subject of Chinese manufactured parts, one of our lot purchased, from a UK supplier, quite a large number of LED 24v bulbs. We operate in the Heritage Railway sector where traffic is limited to 25mph and, by design, the fitted dynamos don't 'kick in' until about +/- 25mph. Hence the carriage batteries are charged overnight via a 'shore line' and, hopefully, last the day.

Hence the desire [carriage lighting wise] to go for an LED option - custom design.

However, many such bulbs soon failed. We initially put this down to a 'dirty' supply from Chargers. We use a couple of types of Charger and, seemingly, one was less aggressive - as regards failure, than the other.

Our Electronics 'bod', then took one of the bulbs apart and examined the construction and components, and found them 'wanting'. They were not to 'spec'. Indeed, they were not even deemed 'legal' in the UK.

Said Electronics 'bod', who just happens to be a retired Professor of Electrical Enginerring, contacted the UK supplier 'evidencing' the deficiences in the supplied items.

Major 'back-pedalling' with the UK supplier, [seemingly] raising riot with their Chinese supplier.:)
 


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