Gkinghorn
Senior Member
- Joined
- Jul 25, 2009
- Messages
- 2,808
- Reaction score
- 180
- Location
- Bournemouth
- Your Mercedes
- E350 CDI Cabriolet - 2011
Well according to my R230 it says service A .... As I have the warrantyDirect warranty I was told I need to service it at a franchised dealer . That was ok ..or so I thought.....
6 days to go for Service A according to my car.
I ring the Merc dealership in Worcester ....
"Oh we have no service history for that"
"Yes I know but I know it's been serviced in line with the manufacturers guidelines so book it n for a service A please"
"Ah it might not be a Service A though .... You see if the last time it had a Service A is time it needs a service A ... It goes A , B , A , B etc"
"So how come my last 2 Mercedes never had an A service then? Always B."
"That seems very odd indeed .... "
"Anyway as we have no history and a car of that age we will need to ensure we do all the things we know that might not have been done unless you have the history of it sir"
Struggling to control my annoyance at this stage I informed her I would double check its history and get back to her.
One call to MBS later , very helpful btw guys , and I am reassured everything that it should have been done has been done.... So Service A it is with just , from what I can work out the spark plugs needing renewed since its over 55k and some brake fluid....
Calls back .... Gets told the same again...despite my protestations they won't commit to just an A service plus broken stuff (nothing broken btw)....seriously p'd off with them....
Seriously considering driving down to Southampton for MBS to just do it (I work in Farnborough sometimes so not a huge road out of my way really)....
Aside from that can anyone recommend a good indie MB specialist , not sure about the SL shop they seem to major in older SL's , in Worcestershire/west Mids area....
6 days to go for Service A according to my car.
I ring the Merc dealership in Worcester ....
"Oh we have no service history for that"
"Yes I know but I know it's been serviced in line with the manufacturers guidelines so book it n for a service A please"
"Ah it might not be a Service A though .... You see if the last time it had a Service A is time it needs a service A ... It goes A , B , A , B etc"
"So how come my last 2 Mercedes never had an A service then? Always B."
"That seems very odd indeed .... "
"Anyway as we have no history and a car of that age we will need to ensure we do all the things we know that might not have been done unless you have the history of it sir"
Struggling to control my annoyance at this stage I informed her I would double check its history and get back to her.
One call to MBS later , very helpful btw guys , and I am reassured everything that it should have been done has been done.... So Service A it is with just , from what I can work out the spark plugs needing renewed since its over 55k and some brake fluid....
Calls back .... Gets told the same again...despite my protestations they won't commit to just an A service plus broken stuff (nothing broken btw)....seriously p'd off with them....
Seriously considering driving down to Southampton for MBS to just do it (I work in Farnborough sometimes so not a huge road out of my way really)....
Aside from that can anyone recommend a good indie MB specialist , not sure about the SL shop they seem to major in older SL's , in Worcestershire/west Mids area....