Geoff Druett
New Member
- Joined
- Apr 27, 2009
- Messages
- 4
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Hello
First post. Could you please answer an argument for me. A relative took their one year old C200 CDI for it's first service ("A" service) last week. However they took it to a completely independent garage, which wasn't even a Mercedes-Benz specialist. Just an ordinary back street garage. I'm sure the service was undertaken in the correct manner, with the oil filter changed properly and the correct oil used, but the service interval indicator could not be reset, so it still says 10 days to go to the "A" service.
I argued that he shouldn't have done that as it should have an official MB stamp in the service booklet, and he should have taken it to an official delaer or at the very least an independent MB garage who can hook it up to the diagnostic computer, and at the very least reset the service indicator.
I argued that his car is worth much less now it doesn't have the MB stamp in the service booklet, and the warranty is invalid, and the breakdown assist is also invalid.
He argued that since 2003 and an EU ruling, he has the right to take the MB to any garage and MB still has to honour the warranty. My argument is that would be the case if he'd taken it to an MB garage or an approved MB independent.
Who is correct?
First post. Could you please answer an argument for me. A relative took their one year old C200 CDI for it's first service ("A" service) last week. However they took it to a completely independent garage, which wasn't even a Mercedes-Benz specialist. Just an ordinary back street garage. I'm sure the service was undertaken in the correct manner, with the oil filter changed properly and the correct oil used, but the service interval indicator could not be reset, so it still says 10 days to go to the "A" service.
I argued that he shouldn't have done that as it should have an official MB stamp in the service booklet, and he should have taken it to an official delaer or at the very least an independent MB garage who can hook it up to the diagnostic computer, and at the very least reset the service indicator.
I argued that his car is worth much less now it doesn't have the MB stamp in the service booklet, and the warranty is invalid, and the breakdown assist is also invalid.
He argued that since 2003 and an EU ruling, he has the right to take the MB to any garage and MB still has to honour the warranty. My argument is that would be the case if he'd taken it to an MB garage or an approved MB independent.
Who is correct?