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Someone in Taunton's angry with the dealer..!..

Discussion in 'General Mercedes-Benz Related Discussion' started by robparker, Oct 20, 2012.

  1. robparker

    robparker Senior Member Authorised Forum Supporter

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    Location:
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    Your Mercedes:
    C55 (203), 220d (115), 200d (110)
    [​IMG]

    Parked right outside of the dealership on the edge of the duel carrage way...
    A rusty w220 s-class reading..

    "The best or nothing... but rust" !

    Ironically not the worsed 220 i've ever seen
     
  2. Rory

    Rory Senior Member

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    Wonder if MB will sue him for using the logo without permission!
     
  3. E320mark

    E320mark Senior Member

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    Fantastic! I'm sure the dealer will go through what they have to go through to get the car removed! I like their style though!!
     
  4. peterwhayward

    peterwhayward Senior Member

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    What a excellent thing to do, the only way to make them take any notice.probably wont do anything about it but good on them for trying.
     
  5. Steve@Avantgarde

    Steve@Avantgarde Forum Supporter Authorised Forum Supporter

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    Thing is, this isnt a dealer issue, but a manufacturer issue. The dealers hands are tied so really he is pointing the gun at the wrong people.

    I admire his gall tho.
     
  6. brianbrian

    brianbrian Senior Member

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    If more people put there cars on the dealers forecourt, Mercedes would have to do some thing about there rusty old tins. Hope this helps
     
  7. three pointed star

    three pointed star Senior Member

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    I feel his/her pain...good on them
     
  8. television

    television Always remembered RIP

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    Your Mercedes:
    2002 SL500, 216 CL500, all fully loaded
    The front wings are very bad
     
  9. LTD

    LTD Senior Member

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    Surely the dealer should be acting on behalf of the manufacturer ?

    It's not like we all will have to roll up into a dedicated rust-treatment plant in Stuttgart ...
     
  10. Frontstep

    Frontstep Senior Member

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    The Dealers are the interface for customers they are not just there to take the money.
    He could have a trip to Mercedes Benz world though !!
     

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  11. Steve@Avantgarde

    Steve@Avantgarde Forum Supporter Authorised Forum Supporter

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    Doesn't work like that I'm afraid and a common misconception held by people.

    The dealer is authorised by MB AG/UK to sell, repair and supply spare parts under licence. Yes they represent MB but as regards warranty the are subject to the terms and conditions of the manufacturer. They are literally the mouthpiece/messenger for MB. It is MB who set the T&Cs of any warranty/goodwill.

    MB South West do not manufacture anything for MB directly therefore they have no case to answer here which is why I say the gun is being pointed at wrong organisation.
     
  12. Frontstep

    Frontstep Senior Member

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    No can't accept that, the public can only deal with the official representative, it is clearly unrealistic for the customer to work his way through the command structure.
    I flippantly mentioned Mercedes World as it may get a better reaction but your average Joe clearly is not placed to do such a thing.
    The decisions are made by MB but the dealer takes on a position of an access point when he/she takes on the dealership as I said before you don't just take the money.
    British Law generally expects the retailer to take the hit.


    "I was only following orders" or the Nuremburg defense, respondeat superior, .

    If the matter was pursued through the Courts in this case (probably Mobilo claim) it would probably be against MB UK, the Courts would accept them as respondents despite the fact that the decisions eminate from Daimler Benz.

    It is uncomfortable for the dealership but they could always get a divorce citing unreasonable behaviour.
     
  13. television

    television Always remembered RIP

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    No member of Joe public would know that MB Taunton is not MB as such
     
  14. dml

    dml Senior Member

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    It's a pre-facelift 220 so isn't it at best a decade old? I probably wouldn't look that good if I was left out in the rain for a decade!

    Probably put there by the local Audi or BMW dealership :D
     
  15. Frontstep

    Frontstep Senior Member

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    I would hazard a guess he thought he had a 30 year warranty poor thing.
     
  16. Corned

    Corned Senior Member

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    My long-standing question remains unanswered:

    Name ANY other auto manufacturer (regardless of market position or price) who in the last 10 - 15 years has made an inherently rusty car.
     
  17. Frontstep

    Frontstep Senior Member

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    Attached Files:

    Last edited: Oct 21, 2012
  18. LTD

    LTD Senior Member

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    ... and the customer interface for this brand is who ?

    ... oh yes, an MB dealer. The same dealers that promoted the 30 year body corrosion warranty. In fact, they probably sold cars on that basis. Especially the high end models, like the w220.

    Remind us all, please, where the legal charge on warranty rests to the customer. The supplier or the manufacturer ?

    You buy a TV from Comet and it goes faulty. Do you get Comet to fix it or the company that made it ?
     
  19. Frontstep

    Frontstep Senior Member

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    It is unfortunately a tad more complicated.
     
  20. LTD

    LTD Senior Member

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    It shouldn't be.

    Manufacturer makes goods.

    Goods are sold through retailer via distribution.

    Retailer sells goods to customer with manufacturer warranty.

    Customer buys in good faith.

    Problem develops and customer claims on retailer who claims on distributor who claims on manufacturer to sort out the customer problem.

    Although MB seem to make more red tape than vehicles in order to ensure that the customer warranty is not worth the paper it is written upon.

    They even break block exemption rulings.
     

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