robertjrt
Senior Member
- Joined
- May 5, 2006
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- Location
- Covent Garden London
- Your Mercedes
- S500L 2001, gone but, never forgotten
- Thread Starter
- Thread starter
- #181
I'm still surprised nobody suggested to you the option of paying the bill 'without prejudice', collecting your car and fighting the good fight after that.
As you can imaging there is quite a bit of paperwork, but, here are a few "highlights" in answer to your post, from MB Chelsea;
I have had a further discussion with Mercedes-Benz UK and our legal team and our offer of this goodwill contribution [75% of the bill] towards these costs are both fair and reasonable, no liability is being accepted for the electrical system being incorrectly blown by either Mercedes-Benz or its recovery agent
This goodwill offer will be valid for a period of 10 days from the date of this letter after which we will commence action in accordance with the Torts (Interference of Goods)Act 1977
Well, what would you?
After a further exchange of letters which included MB agreeing to pay the total sum of £6,640 I asked for a warranty on the work done and the reply in a further letter stated;
We do not provide a Warranty on work that has been undertaken as
"Goodwill".
A storage charge of £25 per day will be levied, if the vehicle is not collected within 7 days.
Another letter;
We would remind your client that any repairs not covered by a warranty are the respective vehicle owners own motoring costs, for which DCR (MB UK)
are not obliged to bear.
Remember, MB had the two reports from the recovery company that my car had been driven into their car park one in December 1005 and the other Jan 2006.