richardN2O
Senior Member
- Joined
- Feb 14, 2012
- Messages
- 629
- Reaction score
- 17
- Location
- Guildford, Surrey
- Your Mercedes
- CL55 AMG Kompressor
Last year I treated my BMW850 to a set of Premium T1 Sports Tyres (approx. £230 each). The company is a child’s plaything with an extra O (get it).
The car is rarely used and with less than 3000 miles on the new set, a bulge appeared on the outside wall of the front nearside.
The fitters would not replace the tyre as it was out of warranty by approx 3 months. So I had to buy budgets to get me back on the road. I have NEVER kerbed these wheels (as was suggested).
I asked them to return the tyre to the manufacturer for assessment. I also contacted the manufacturer for back-up.
As of today the tyre has still not been returned to the manufacturer and they are complacent to say the least. In fact the Technical Support manager even had the gall to say he was going on holiday for 2 weeks, so nothing will get done until July.
What I find shocking is they are a performance tyre company with a customer who has evidence of a suspected faulty product, of which there maybe others. If I was them I’d want to know if my name was at risk and at the very least keep a customer happy. Of which they are doing neither.
The car is rarely used and with less than 3000 miles on the new set, a bulge appeared on the outside wall of the front nearside.
The fitters would not replace the tyre as it was out of warranty by approx 3 months. So I had to buy budgets to get me back on the road. I have NEVER kerbed these wheels (as was suggested).
I asked them to return the tyre to the manufacturer for assessment. I also contacted the manufacturer for back-up.
As of today the tyre has still not been returned to the manufacturer and they are complacent to say the least. In fact the Technical Support manager even had the gall to say he was going on holiday for 2 weeks, so nothing will get done until July.
What I find shocking is they are a performance tyre company with a customer who has evidence of a suspected faulty product, of which there maybe others. If I was them I’d want to know if my name was at risk and at the very least keep a customer happy. Of which they are doing neither.