Tracker Warning

[jberks]

All,
Just thought I'd mention this.
Tracker have 2 payment schemes - £340 ish one off or £120 per year rolling.
However, as I was told on here, they would also allow you to pay annually and provided you make the 3rd payment before it is due, they will convert it to fully paid up status.
I spoke to them last year and confirmed this ("yes sir - no problem")and have now just made my 2nd payment last week. My Dad's new E220 has a tracker so he called them up a few weeks ago and on my advice, came to the same agreement.
HOWEVER
========
He rang them back to finalise details and requeried this payment scheme and they suddenly denied that they do it. After a number of conversations, he's paid them the extra £200 odd so he's now fully paid up. I suspect, they shouldn't have been doing this and some manager has cottoned on and stopped it. I haven't rung them yet as I figure that having made 2 payments anyway, there is no benefit to having the argument now, but I do expect one when I try to pay the final £120.

As far as I am concerned, I have a contract, verbally agreed with their operator and therefore legally binding but I do expect an argument.
Be warned.

 

[mioba]

great post jb

have been going round in cirles with tracker about this for a few weeks now,

I also read on a few forums that tracker will allow you to pay anually then the final top up payment is seen as an duration of ownership of payment. but therse reports were from over a year ago.

I have phoned, tracker abou this a 3 times now and each time have been told no, its anual payment only or a one off payment, and each time i have spoke to someone different.

i even called customer services - but they keep picking the phone up and putting it down again, i assume they are very busy.

I also emailed them a while ago and recieved an email to say that customer services will reply to me in due course, i have heard nothing at all, so i assume they are avoiding the issue. this was over 6 weeks ago and i have emailed thenm since about 3 weeks ago).

seems your comments are correct, they have cottoned on and would prefer the lump sum in thier bank account, or keep us paying above the adds anually. makes business sense for them really. the customers always lose out!

can see you having a problem in a years time, this is usually the case.
Infact i will phone them again and see how i go, i will ask them to fax anything so i have it on paper if they agree to to the 3 yr top up shceme for duration of ownership.

 

[mioba]

ok, so i read the first post
replied in the second, had nothing to do so i thought i would call tracker.

called customer dervices, said i have tracker, not ure how long i will keep the car, can i pay 119, 119 then 87 to top up to duration of ownership, lady hmm and hhaa, and said yes of course you can sir, I said ok can send me a fax to conform that, so i have it writing.

she says, hold i will put you through to the retention dept.

again explained the scenario, lady said no way, annual or one off, i said hey lady at customer services said i can, she said she is wrong......

ok well better bite the bullet and empty my money box and cough up the 325.

hope that clarifies, anyone else have any views!

 

[television]

., anyone else have any views!

Never let the car out of your sight, and have a bullet proof garage.

Malcolm

 

[mioba]

Never let the car out of your sight, and have a bullet proof garage.

Malcolm

or take the wheels off when i leave the car, well anyway, i coughed up the fee, so all is well now.

couldnt put it off for-ever..