Viseeo mb4+ menu button not working

Majclausen

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Ml320 2007
Hi everyone

I’ve spent the last couple of hours looking around this forum. But I can’t seem to find a thread with a similar problem to mine:

I’ve bought a Viseeo mb4+. Light is green, so far so good. However the buttons are either frozen, broken, or not responding. I’ve tried disconnecting the device, holding down various buttons etc - nothing!

Both the car and my phone is registering the Mb4+ but since the menu button (along with the other two buttons) is not working, I can’t put it in pairing mode.

I’ve attached a photo, showing the display.

Any ideas?

Thanks in advance

Maj
 

Attachments

  • 1A6374FC-B7C1-422F-8D66-F03F3D7D1D6A.jpeg
    1A6374FC-B7C1-422F-8D66-F03F3D7D1D6A.jpeg
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Botus

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S500/2010/500
what car is it fitted to? and have you actually read the manual

page 8 dip switch settings is a good starting point
and before that flash with firmware MB-4+ from 4 August 2014 MB-4+ CPU Update Ver.1.019 released
 

Attachments

  • mb4Viseeousermanualv17.2206816844.pdf
    1.4 MB · Views: 3
  • MB-4-CPU-Upgrade-Instruction.pdf
    898 KB · Views: 2
  • MB-4+_v1.019_20141118181841.zip
    108.3 KB · Views: 3
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Majclausen

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Ml320 2007
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Thanks so much for the reply and attachments :) I’ve read the manual and set up and downloaded everything. I have both the firmware and CPU update that you mention. I feel like I’ve tried just about every trick on the internet these past couple of days ;D For now, my only logical conclusion is that it must be faulty!?! Oh, and the car is an Ml320 from 07.
 
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Majclausen

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Ml320 2007
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Look
Common issue. The unit needs to be opened up and the key pad realigned/secured.
THANK YOU SO MUCH :D there is still hope ;) I will try that!
 


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