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W164 ML300 CDI 2009

Discussion in 'Engine, Drivetrain, Fuel and Exhaust' started by kamba, Dec 7, 2018.

  1. kamba

    kamba Senior Member

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    Joined:
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    Your Mercedes:
    ferrari
    Hi

    As from my earlier posts picked up a ML w164 last month and had few issues which independent dealer needed to sort out

    Thankfully they paid to get the side light bulb replaced by Merc for £75

    However, are now digging there heels and not responding to calls and emails

    Before I consider taking this legally with them want to make sure it's not a simple mistake we are doing these are the other symptoms with car

    - when putting key in ignition to start no lights light up on dash and car doesn't start. Have to remove the key several times from barrel and keep trying. It finally starts my concern is that this is occurring not giving the glow plugs enough times to warm up

    - when slowing down or breaking the car seems to feel like it's either jumping or braking hard

    - there is no power/torque when putting foot down but car reaches speed
     
  2. John Laidlaw

    John Laidlaw Senior Member

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    Your Mercedes:
    UnMercs BMW i8 Volvo XC90
    Nothing simple there I don’t think, sounds like a couple of seperate issues EIS possibly being one. Needs diagnostics to tell you what the issues are before taking it legally. Worth getting it on Star to do that..., then you’ll know where you are. Sadly you probably won’t get that money back but if the vendor is digging their heels in and ignoring you there’s not much else you can do meantime
     
  3. Steve@Avantgarde

    Steve@Avantgarde Forum Supporter Authorised Forum Supporter

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    Location:
    Bristol/Somerset
    Your Mercedes:
    Mercedes-Benz C32AMG, SL55AMG, C320CDI Sport Edition Estate and SLR McLaren Coupe Roadster.
    EIS switch is failing. Very common on the W164. Just need to check the drive authorisation line to confirm. You will need STAR for that.
     
  4. OP
    kamba

    kamba Senior Member

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    Your Mercedes:
    ferrari
    Thanks guys anyone got a star local to coventry?

    Evans halshaw have agreed to pay cost of EIS change but not diagnostics to fully confirm issue

    However speaking to other people they.all state EIS
     
  5. Crispian

    Crispian Senior Member

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    Location:
    nuneaton
    Your Mercedes:
    E350 Amg line,Tvr chimaera.
    Mercland is only down the road in Nuneaton, very helpful there.
     
  6. OP
    kamba

    kamba Senior Member

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    ferrari
    Thanks but guessing they will charge to localise the fault also which will be out my pocket

    Whereas Evans halshaw have agreed to cover cost of EIS change so thinking may just get it changed and hope that is the issue with start up problems im having
     
  7. gh3382

    gh3382 Senior Member

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    Location:
    North East England
    Your Mercedes:
    W164 ML350
  8. OP
    kamba

    kamba Senior Member

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    Joined:
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    Your Mercedes:
    ferrari
    OK EIS changed by merc and issue seems to have resolved

    However, i now have another issue one of the keys i supplied merc doesn't work and they state it never worked

    Which is a complete lie both keys were handed to them working

    They are digging there heels and saying i am lying

    Explained to them that the key which isn't working now was our primary key so obviously it worked

    They have agreed for me to bring car to them next week and they will check which key has been used the most but not repair it

    There inspection report had loads of errors in it regarding my car so no faith in them at all

    Can any of you guys offer any advice regarding where i stand and what i can do

    -Currently the garage who inspected car have agreed to write a letter confirming both keys were working
    - have original sale receipt from Evans Halshaw.confirming they supplied me with two working keys

    I have raised a formal complaint which inchape head office also

    On another note how much does a new key cost?
     
  9. kid-jensen

    kid-jensen Senior Member

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    Location:
    Epsom Downs, Surrey
    Your Mercedes:
    Ml320CDI 2007
    New programmed key from about £150. Just shop around the local auto-locksmiths.

    Dealer will be significantly more (probably more than double)
     

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