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Big problem...no service history

Discussion in 'General Mercedes-Benz Related Discussion' started by taboo10, May 11, 2015.

  1. taboo10

    taboo10 New Member

    Messages:
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    Your Mercedes:
    E220 CDI
    Hoping someone can help me here,
    Bought my 2012 M/B E220 estate from a local garage about 4wks ago,
    in the sales advert it said the car had Full Mercedes Benz Dealer service history but now to my amazement I've found out after visiting my local MB dealership for a service printout that MB UK have no record of my cars service history on there database, if fact they told me the car was sold by MB financial services uk to a leasing company and the leasing Co must have had the car serviced, I've tried to find out who the leasing company are but MB financial services will not divulge any info because of the data protection act, anyone
    got any advice as to where I can go from here ?,any advice or information
    would be greatly appreciated.
    Thanks.... Taboo10
    Ps..car drives and looks great, I've had a towbar and rear window tints
    fitted so returning it too the dealer would be a last resort.
     
    Last edited: May 11, 2015
  2. SL55 Mark

    SL55 Mark Senior Member

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    2,068
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    Location:
    South
    Your Mercedes:
    2004 SL55 AMG
    Did you not view the service history before you bought the car ? You should have a service book with stamps at least. Our Audi was a lease car, but we always kept the service book in the glove box and had it stamped up by the dealer. Maybe MB will do you a favour (at a cost) and write a nice letter to confirm the car has been serviced according to the manufacturers recommendations, and the dates.
     
    Last edited: May 11, 2015
  3. GregMVF4

    GregMVF4 Senior Member

    Messages:
    94
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    Location:
    Sevenoaks, UK
    Your Mercedes:
    2015 E63 AMG S Estate, 2012 Panigale S Tricolore, 2016 SL400 Edition, '00 MVF4750, '07 MVF41000R,
    Personally, I'd return it for what you paid and ask them for the cost of the extras you've fitted.

    IMO If it was older, that'd be one thing, but for a 3 year old car not to appear at all on the MB system means it wasn't even serviced (by a MB Dealer) when still under warranty, and I'd've thought if servicing was done at an indy you might at least have been given receipts?

    Just my opinion, but a 3 year old car with no history would ring alarm bells form me.
     
  4. GregMVF4

    GregMVF4 Senior Member

    Messages:
    94
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    Location:
    Sevenoaks, UK
    Your Mercedes:
    2015 E63 AMG S Estate, 2012 Panigale S Tricolore, 2016 SL400 Edition, '00 MVF4750, '07 MVF41000R,
    Mark - MBs now don't have a service book (as such), the record is kept on computer.
     
  5. toby1

    toby1 Senior Member

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    4,800
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    Location:
    West Berkshire
    Your Mercedes:
    2002 E320 CDi W210 Avantgarde, 1998 CL420 C140
    Your complaint is with the selling dealer. Ask them to provide it.
     
  6. Some guy on the internet

    Some guy on the internet Senior Member

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    1,337
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    Your Mercedes:
    A few.
  7. s5tuart

    s5tuart Senior Member

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    Location:
    BEDFORD
    Your Mercedes:
    2000 SL500 Edition
    This! Trading Standards can be pretty tough if they have enough ammo...
     
  8. V6Matty

    V6Matty Senior Member

    Messages:
    4,418
    Likes Received:
    6
    Location:
    Newark, Notts
    Your Mercedes:
    Peugeot 508 RXH (His) W169/2005/A180 (Hers)
    you can actually ask for a book and have it stamped, they charge you for the book (about £30 IIRC) but stamping is free.
     
  9. dry run

    dry run Senior Member

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    206
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    Location:
    Portsmouth
    Your Mercedes:
    2008 E320 CDI Sport tiptronic
    Obviously, we are not privy to any conversations you had when buying the car; but it seems to me that if the car was sold on the basis it had a full MB service history (hopefully you still have a copy of the advert), it is up to the vendor to provide one - or you would be entitled to compensation/your money back.

    First thing to do is to go back to the vendor and ask them what they intend to do.

    Regards

    Steve
     
  10. Litcan91

    Litcan91 Senior Member

    Messages:
    425
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    Location:
    GB
    Your Mercedes:
    MB
    Don't know what systems MB UK go by, but I could only track history via MB branches which have actually serviced/seen the car - other branches & MB UK didn't have any information on the service history of the car.

    So it may be worthwhile checking the branches close to previous owners address?
     
  11. jaymanek

    jaymanek Senior Member

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    771
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    Location:
    Nuneaton, UK
    If you pm me your reg number ill do some investigating.

    Otherwise you need to take this up with the selling dealer. The system may be digital but the car should come with the print outs.

    How can dealer advertise with fsh unless they have the evidence?
     
  12. MBDevotee

    MBDevotee Senior Member

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    1,355
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    Location:
    Yeovil
    Your Mercedes:
    53 270CDI CLK Avantguard + ML500 with LPG
    Key word here - "Misrepresentation".

    If the car was sold as having FSH - and you're going to need to prove "beyond reasonable doubt" that was the basis you purchased it on, now it could be sufficient to show something to say that "All cars come with full service history" or some such on their website, or paperwork etc, or a copy of the ad, or so forth.

    If you can do that, then your recourse is to

    a) return car for a refund - whether or not you'll get the money back for the towbar etc is a matter for someone more legally minded than I...

    b) Compensation. How you value going from fsh to no service history on a car that new is hard - after all, would you buy a 3 yr old car with no sh?? I wouldn't - so I suspect the difference will be thousands not hundreds.

    Perhaps a better alternative would be the next 3 years servicing free, and to be able to take it to another full independent garage to have it checked over at their expense?

    Unsure where you go here - I don't fancy being in your position.
     
  13. OP
    taboo10

    taboo10 New Member

    Messages:
    2
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    Your Mercedes:
    E220 CDI
    Message sent jaymanek.. also thanks for all replies.
     
  14. ernieh

    ernieh Senior Member

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    1,180
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    Location:
    Scotland, East
    Your Mercedes:
    205 / 64 / C220 Bluetec Sport
    Very important to get the position confirmed. In a recent case, not sure if on here or the other side, an ex MB car was sold at auction with the first service missing from the record. The new owner had the 2nd year service carried out by MB, but 3 months from the end of the warranty, the engine blew up and MB basically didn't want to know, but were prepared to contribute £8k of a £13k bill.

    Given yours is a CDi, I'd be wanting my money back!

    Ernie
     
  15. Albee

    Albee Senior Member

    Messages:
    48
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    Location:
    Yateley
    Your Mercedes:
    E Class Sport Coupe 2010 350
    Definitely challenge the vendor. Could be an oversight, but they stated is had ful MB history, so basically, thev'e 'mis-sold' the car. Personally I would not be happy without any sort of service history,despite the age/mileage etc!
     
  16. gizze

    gizze Senior Member

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    2,522
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    Location:
    Norfolk
    Your Mercedes:
    E350 cgi Estate & BMW 130i
    I had this dilemma when I bought my, then nearly 2 year old, E350 estate.

    I bought from Mercedes Worcester, and we agreed £28500 down from £30500. (There were not many used at the time and prices were high).
    However, a couple of days before collecting I got a call to say there was an issue.
    They had the service for the first service at a year and 11k something miles, but now the car was on 38,000 miles and should have had at least one service in the mean time, but it hadn't.
    They asked if I still wanted it, they would do a full service, all filters, all fluids, new brakes all round and new tyres, which was £1500 and would knock off another £2000.
    I said if they serviced it and knocked off £4000 more I wold buy it.
    We agreed, they had little choice really as they couldn't sell it as an approved used Mercedes without full history so would have gone to a local trader or open auction.

    So it makes a big difference whether it has full history or not imho, it is also a good way to check the mileage in the first 3 years, there was a 52k mile 530d that I looked at that looked a bit tatty, only 3 years old, and when I queried with BMW the history they had seen it 18 months before with 66k miles on it, so probably had 80k miles shaved off it, these cars are so easy to clock.



    By the way, when I collected the E350 the sales guy got in with me to sync my phone, and we noticed it said L/KM on the dash instead of MPG, he set that back to MPG and the odometer suddenly dropped from 38,000 to 24,000. That was why they couldn't find the missing service, it wasn't actually due.
    He went very red and said "If you don't grass me up I certainly won't mention it!"

    It went through a valuation, massive service, sales and test drives and not one person clicked that because the owner lived in France she may have set it to KM instead of miles.

    It was good for me, I didn't like it, and a few weeks later I sold it and for once didn't loose a penny. ;)
     
  17. s5tuart

    s5tuart Senior Member

    Messages:
    891
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    Location:
    BEDFORD
    Your Mercedes:
    2000 SL500 Edition
    That is one GOOD result Gizze!!!!
     

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