markjames
New Member
- Joined
- Jul 24, 2016
- Messages
- 6
- Reaction score
- 0
- Location
- York, UK
- Your Mercedes
- 2017 Mercedes CLA 220D AMG Line
Hi All,
My first post - hopefully one of many - nice to meet you all.
On May 5th I ordered a new CLA 220, with estimated delivery date of 25th July. After deliberating my chosen spec, I decided to change the wheels I'd selected - originally I ordered the upgraded black spoke ones (+£360), however I requested that he amended the order to the standard ones instead. I did this on the 5th June.
My dealer has been pretty poor in terms of responsiveness; he never returns my calls or emails, and when I finally got through to him, he said he would see what he could do but couldn't make any promises. I followed this up several times to see if he had been successful, and never got a response. Now, my collection date is tomorow, and the car is here with black wheels. He has said he couldn't amend the order, but I feel he has just forgotten.
Having ordered new cars in the past, I know from experience that changing the order details etc can cause delays and problems. I don't know how the Mercedes ordering process works, but I would think that changing the wheels with 6-8 weeks notice is a fairly reasonable request.
Do you think I am within my rights to question this issue when I collect the car and ask for something to be done about it? Or, from other's experiences, is this how Mercedes ordering process works, and I should just accept it?
Your thoughts are very much appreciated.
Thanks
Mark
My first post - hopefully one of many - nice to meet you all.
On May 5th I ordered a new CLA 220, with estimated delivery date of 25th July. After deliberating my chosen spec, I decided to change the wheels I'd selected - originally I ordered the upgraded black spoke ones (+£360), however I requested that he amended the order to the standard ones instead. I did this on the 5th June.
My dealer has been pretty poor in terms of responsiveness; he never returns my calls or emails, and when I finally got through to him, he said he would see what he could do but couldn't make any promises. I followed this up several times to see if he had been successful, and never got a response. Now, my collection date is tomorow, and the car is here with black wheels. He has said he couldn't amend the order, but I feel he has just forgotten.
Having ordered new cars in the past, I know from experience that changing the order details etc can cause delays and problems. I don't know how the Mercedes ordering process works, but I would think that changing the wheels with 6-8 weeks notice is a fairly reasonable request.
Do you think I am within my rights to question this issue when I collect the car and ask for something to be done about it? Or, from other's experiences, is this how Mercedes ordering process works, and I should just accept it?
Your thoughts are very much appreciated.
Thanks
Mark
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