Mercedes Me Fault Code mystery

[charlie200alphamikegolf]

Whenever I try to connect to my C-Class with my mobile phone, I get an internal error fault code 500-WS.

I've tried to update the (Android) Mercedes me Adapter software but, the log-in page is too unstable to use. This suggests a server issue.

Has anyone else had this experience?

 

[John Laidlaw]

I'm finding the adapter a bit unstable although I haven't had that particular fault. I've uninstalled and reinstalled to stabilise and it works at least for a while

 

[280merc]

Whenever I try to connect to my C-Class with my mobile phone, I get an internal error fault code 500-WS.

I've tried to update the (Android) Mercedes me Adapter software but, the log-in page is too unstable to use. This suggests a server issue.

Has anyone else had this experience?

Go onto App Support in Mercedes Me app, they responded to a query I had very quickly and effectively, even were able to check the version of software in car and identify it needed updating.

 

[Martijn Mercedes]

I have the exact same message, but app support does not help because I cannot even login to my Mercedes me app anymore. The problem is going on for two days already. Does anyone know if I can fix it? Or is it a problem on the Mercedes servers?

 

[Mark Glc300e]

I have the exact same message sinds 3 days. So I think it is a problem on the servers by Mercedes.

 

[John Laidlaw]

Strangely mine is working fine!
Try uninstalling and reinstalling the app...

 

[charlie200alphamikegolf]

I uninstalled the app, obtained the latest version and installed it on my phone. Now, the app refuses to recognise my car and keeps asking for registration details. Going down the 'Add New Vehicle' route won't work because, my VIN Number is on the MB me database, i.e. I am already registered. However, I did discover that following this process will cause the app to recognise my vehicle. Problem solved? No, because the next time I use the app, I'm back to 'square one'!

The upshot is that I have thrown the problem at Mercedes me Support. I'll post a solution if and when I get one!

 

[John Laidlaw]

Sounds like a duff adapter!

 

[Dirk Pelgrims]

Me also, i think its a general problem with the app.

 

[charlie200alphamikegolf]

After uninstalling the software again, I obtained it directly from Google Play Store. Previously, I had been using the Mercedes me web site and, for some unknown reason, their download link was unstable. Problem solved.

 

[Dirk Pelgrims]

Like Charlie said, i uninstalled/installed the app and worked again

 

[delderek]

Had to re-install the app twice now, works for a few days each time, but then get the same error.

 

[VicInCornwall]

Mine has alsways been a bit flaky, but now it will not work for more than a few hours after clearing cache or uninstalling and downloading a new version. At one time it had me doing 105 mph across town (2 miles) or doing averges of 70mph along 30 mph zones and country lanes. The lock/unlock was also hit and miss. The web access works better. If you look on Playstore the app only gets about 2.5 stars and up to the 13th July poor reviews, so not fixed yet.

 

[delderek]

Mine has alsways been a bit flaky, but now it will not work for more than a few hours after clearing cache or uninstalling and downloading a new version. At one time it had me doing 105 mph across town (2 miles) or doing averges of 70mph along 30 mph zones and country lanes. The lock/unlock was also hit and miss. The web access works better. If you look on Playstore the app only gets about 2.5 stars and up to the 13th July poor reviews, so not fixed yet.

 

[delderek]

Worrying how a company like Mercedes, can take so long to correct something!

 

[John Laidlaw]

This sort of electrickery doesn't seem to be their strong point - I have a Volvo XC90 with a similar function (Volvo on call), and its works perfectly, with far more functionality

 

[Minh Pham]

I have a 2018 GLE 350 that have the older remote starter kit. For the last 5 months, the Mercedes Me app (on iPhone 7S & 10) have NOT be stable at all! Dealership said it's the server connection toward Germany from the States. Call up support everyday, and they agree that there is a problem and they are working on it (for the last year). I am not very impress with this app / server method of remote start. I had a Lexus with line of sight starter that works EVERY TIME. I did not expect this from Mercedes! Not impress at all! Apparently the newer 2018 have the newer start box and a different apps that is more reliable, but we miss the cut off and they don't allow us to install after market starter. Very disappointed new Mercedes owner.

 

[John Laidlaw]

Does seem a clunky system compared to for example Volvo

 

[belongabob]

Whenever I try to connect to my C-Class with my mobile phone, I get an internal error fault code 500-WS.

I've tried to update the (Android) Mercedes me Adapter software but, the log-in page is too unstable to use. This suggests a server issue.

Has anyone else had this experience?

I’ve been in contact with Mercedes me due to the fact that I cannot get it to accept my SecID number. Been like this since early December. They tell me that they will contact me when the issue is fixed.

Evidently it’s an issue with the backend of their servers and their technicians are aware of it. Seems like the various problems are down to this fault.

To their credit, they are answering my emails very quickly.