Not the best start to becoming a new MB owner

[Frontstep]

Could I make the suggestion that you keep a diary of your contact with MB and record all conversations.
Hopefully you will never need it.

 

[omega007]

Recived a call from MB after sales dept friday. Would you belive that now the cars been in with them 5 on times now, they have informed me they have identified a fault within the gearbox, and they have repaired flushed the box and replaced the oil and filter. They then went on to inform me the engine and box must then be tested from cold.

Fingers crossed they have finally got to the bottom of it...

 

[television]

Recived a call from MB after sales dept friday. Would you belive that now the cars been in with them 5 on times now, they have informed me they have identified a fault within the gearbox, and they have repaired flushed the box and replaced the oil and filter. They then went on to inform me the engine and box must then be tested from cold.

Fingers crossed they have finally got to the bottom of it...

Good luck this time

 

[Pickle1]

Recived a call from MB after sales dept friday. Would you belive that now the cars been in with them 5 on times now, they have informed me they have identified a fault within the gearbox, and they have repaired flushed the box and replaced the oil and filter. They then went on to inform me the engine and box must then be tested from cold.

Fingers crossed they have finally got to the bottom of it...

I'll second that, and would you believe I now have a problem with my own gearbox!

 

[omega007]

Update...

I'll second that, and would you believe I now have a problem with my own gearbox!

Mercedes took the car back and have let me have a Nice new B Class to run around in.

They have had the car 3 weeks now and its looking likley I wont get it back for another week.

They have informed me they are guided by technical dept and each time the replace as per instruction the fault dissapears for a day or so then returns.

Iam i bit fed up now as I have owned the car for 7 months and in that time ist spent around 6/7 in work shop.

Well iam certainly hoping the fully rectify the fault before handing the car back to me. I dread to think if the fault was to return after I take it back.

Just not what you expect from a 1 year old car - certainly put me off buying a newish car, not sure if I would recommmend a Merc, although Iam sure they are generally great cars, just not in this instance.

Where would I stand should the fault return once I take the car back, hate to be pre-emptive but as the car has now been in 5 times iam sure I can be excused for not feeling confident.

Thanks in advance

 

[television]

I do not know how I would react to this, surely they will change the box.

 

[omega007]

update....

I do not know how I would react to this, surely they will change the box.

I have mentioned to them re change the box. They informed me its not felt that its a mmechanical fault.

 

[television]

I have mentioned to them re change the box. They informed me its not felt that its a mmechanical fault.

Unbelievable

 

[rhud]

As a side issue,Omega007 - what do you think of the B Class?

 

[omega007]

As a side issue,Omega007 - what do you think of the B Class?

It runs lovely its a 20l engine it uses more fuel than the C Class.

As the gears are on the right hand stalk, By accident I pressed the park button which is where the wash wiper is on the wifes car which caused me to press it by force of habit we doing around 10mph and it has the efffect of slamming the brakes on very dangerous!! also it seems a bit flat at times when pulling off. on a run its generally nice. I wouldnt buy one although I do like the body styling.

Iam not sure MB are what they once were!! maybe if I spent 50k plus I may end up with the quality you expect from MB lol

 

[omega007]

Gesture of good will??

Unbelievable

Do you think MB should offer my some form of good will gesture as they have had the car for a around 5 weeks in total.

 

[Rotorhead500]

Do you think MB should offer my some form of good will gesture as they have had the car for a around 5 weeks in total.

Careful, they're more likely to charge you for storage!

 

[television]

They should but getting it could be another story, they have given you a loan car, maybe they they are hoping for a miracle cure.

 

[Pickle1]

Mercedes took the car back and have let me have a Nice new B Class to run around in.

They have had the car 3 weeks now and its looking likley I wont get it back for another week.

They have informed me they are guided by technical dept and each time the replace as per instruction the fault dissapears for a day or so then returns.

Iam i bit fed up now as I have owned the car for 7 months and in that time ist spent around 6/7 in work shop.

Well iam certainly hoping the fully rectify the fault before handing the car back to me. I dread to think if the fault was to return after I take it back.

Just not what you expect from a 1 year old car - certainly put me off buying a newish car, not sure if I would recommmend a Merc, although Iam sure they are generally great cars, just not in this instance.

Where would I stand should the fault return once I take the car back, hate to be pre-emptive but as the car has now been in 5 times iam sure I can be excused for not feeling confident.

Thanks in advance

I have only just picked this up having for the past few weeks been involved in heated discussions with the dealer who sold me my vehicle, resulting in a cash discount to my bank account, and we are still not there yet.

Mercedes main dealers have not solved my gearbox problem, but by hook or by crook, they will, or I will know the reason why and so will the MD of Mercedes Benz, Germany.

I am sick and tired of Mercedes gearbox problems; there are far too many complaints to be ignored.

Many of our members will have had no gearbox problems and God bless them, but, we talking about Mercedes owners, both here and outside of this forum, who “have” had problems.

My Mercedes is a one owner, full service history, 76.000 miles, 52-plate reg.

Yours is only one year old, no doubt with considerably less mileage and sold to you by a Mercedes main dealer…..if you still have problems, ask them for a full refund.

If they refuse, contact me, I will give you my private email address and we can take it from there.

Regards

Geoff.

 

[omega007]

Frustrating!!!

:twisted:

I have only just picked this up having for the past few weeks been involved in heated discussions with the dealer who sold me my vehicle, resulting in a cash discount to my bank account, and we are still not there yet.

Mercedes main dealers have not solved my gearbox problem, but by hook or by crook, they will, or I will know the reason why and so will the MD of Mercedes Benz, Germany.

I am sick and tired of Mercedes gearbox problems; there are far too many complaints to be ignored.

Many of our members will have had no gearbox problems and God bless them, but, we talking about Mercedes owners, both here and outside of this forum, who “have” had problems.

My Mercedes is a one owner, full service history, 76.000 miles, 52-plate reg.

Yours is only one year old, no doubt with considerably less mileage and sold to you by a Mercedes main dealer…..if you still have problems, ask them for a full refund.

If they refuse, contact me, I will give you my private email address and we can take it from there.

Regards

Geoff.

Many thanks Geoff,

I contacted the dealership today, as this is now the 4th week they have had the car. I have been calling them each week asking for an update. They have informed me, each time they replace something and then send the data to technical they respond, the fault is not rectified.......

I suggested to them that it is my feeling technical are using my car as a hospital case in order to collate data.... I went on to remind them that they had ample oportunity to rectify the fault when I initially returned the car to them which was around 6 weeks after the purchase date, since then the car had been back and forth 4 times where they had the car collectivly for around 3 week, and I dont feel they took the problem seriously, it was only when I emaild the dealership explining that I was getting nowhere fast with the service dept that they intervned. I also said to them today that should they not have the fault rectified and the car back with me by the end of this week I would be seeking a full refund.

They duly reminded me that the car does need to fully rectified before handing it back to me. I duly reminded them that they had the oportunity to rectify the fault when I 1st returned it to them.

I will see how this week progresses. Maybe I will be in need of your support

Having owned the car 7 Months it has been with Mercedes 7 weeks!

 

[Pickle1]

:twisted:

I have only just picked this up having for the past few weeks been involved in heated discussions with the dealer who sold me my vehicle, resulting in a cash discount to my bank account, and we are still not there yet.

Mercedes main dealers have not solved my gearbox problem, but by hook or by crook, they will, or I will know the reason why and so will the MD of Mercedes Benz, Germany.

I am sick and tired of Mercedes gearbox problems; there are far too many complaints to be ignored.

Many of our members will have had no gearbox problems and God bless them, but, we talking about Mercedes owners, both here and outside of this forum, who “have” had problems.

My Mercedes is a one owner, full service history, 76.000 miles, 52-plate reg.

Yours is only one year old, no doubt with considerably less mileage and sold to you by a Mercedes main dealer…..if you still have problems, ask them for a full refund.

If they refuse, contact me, I will give you my private email address and we can take it from there.

Regards

Geoff.

Many thanks Geoff,

I contacted the dealership today, as this is now the 4th week they have had the car. I have been calling them each week asking for an update. They have informed me, each time they replace something and then send the data to technical they respond, the fault is not rectified.......

I suggested to them that it is my feeling technical are using my car as a hospital case in order to collate data.... I went on to remind them that they had ample oportunity to rectify the fault when I initially returned the car to them which was around 6 weeks after the purchase date, since then the car had been back and forth 4 times where they had the car collectivly for around 3 week, and I dont feel they took the problem seriously, it was only when I emaild the dealership explining that I was getting nowhere fast with the service dept that they intervned. I also said to them today that should they not have the fault rectified and the car back with me by the end of this week I would be seeking a full refund.

They duly reminded me that the car does need to fully rectified before handing it back to me. I duly reminded them that they had the oportunity to rectify the fault when I 1st returned it to them.

I will see how this week progresses. Maybe I will be in need of your support

Having owned the car 7 Months it has been with Mercedes 7 weeks!

PS. I feel I should add: I am still proud to be the owner of a Mercedes Benz, that prestigious star on the bonnet or the grill still means something to me, it sets me apart from the madding crowd, but the glorious days of Mercedes Benz, are well and truly over,

Mercedes, are now, no different to any other manufacturer, they must compete in the market with other manufacturers, reliability is a major issue, not to be dismissed.

To do so, is a mistake, witness, the fall of our once great automotive industry and the emergence of the Asian empire.

I may very well throw my pretentious aspirations to the wall and buy a Honda or a Toyota. Yes, they have had their problems, but they do make amends and get them sorted…in other words, they care.

 

[Pickle1]

:twisted:


PS. I feel I should add: I am still proud to be the owner of a Mercedes Benz, that prestigious star on the bonnet or the grill still means something to me, it sets me apart from the madding crowd, but the glorious days of Mercedes Benz, are well and truly over,

Mercedes, are now, no different to any other manufacturer, they must compete in the market with other manufacturers, reliability is a major issue, not to be dismissed.

To do so, is a mistake, witness, the fall of our once great automotive industry and the emergence of the Asian empire.

I may very well throw my pretentious aspirations to the wall and buy a Honda or a Toyota. Yes, they have had their problems, but they do make amends and get them sorted…in other words, they care.

Hi, Read your mail, following my post, just a moment ago, do keep me informed. I'll look more often for your updates.... kind regards, Geoff.

 

[omega007]

Frustrated!

Oh well,

recieved a call from MB informing me they had repaired the gearbox after having followed guidance from there technical advisors.

4 weeks they spent replacing various items and re adapting the gearbox.

The day following having recieved the car the gearbox joted yet again and did so twic in the same day.

I called MB to inform them of this. And they informed me that they had spent a lot of time working on the car as they had the car for 4 full week ( Courtesy car supplied) and siad they couldnt see what more they could do and informed me that MB gearboxes do at time jerk forwards slightly, and sugessted I take a C Class out as what I seem to think is a fault is actually something all MB do.

I reminded them that when I test drove the car it did not jerk forward, and when I invited the after sales manager to sit in with me the car jolted forward within 1000yrds of driving.

Today as i turned right from set of lights I pulled up at a pedestrian crossing and the car yes you guessed right jolted forward and the feeling was worse than ever before, I seroiosly checked my rear view as I thought another car had bumped me.

I sugessted to MB they either replace the gearbox - replace the car - or refund me. The after sales Manager who to be fair has been very good has informed me this has now been passed onto the sales manager to deal with.

Iam awaiting a call from him, but not holding my breath.

Not sure what to do!!

HELP!:Oops:

 

[omega007]

Hi Geoff, may I take up your offer of support.

See my last post.

Thanks in advance

 

[Pickle1]

A voice from the past.

Heavens!.....Sorry, I see It’s months since I last came on here, I recently received the MBO magazine which has prompted this response.

How did you get on? I can be contacted on 07745-517511