moj91
Senior Member
- Joined
- Jul 12, 2013
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- 433
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- Location
- Northamptonshire
- Your Mercedes
- W213 E400d-T, W204 C250CDI-T, W220 S320CDI (AMG Kit), W168 A170CDI, W210&W124 OM606...
- Thread Starter
- Thread starter
- #41
I'm going through back channels to get the 'dealer principle's' details so i can CC them into the next email i send. One thing i've noticed is that the dealer is overrun with what i can best describe as 'kids', not taking their jobs seriously, messing around on the showroom floor, clueless to the products and services they provide, dressed in streetwear - its not acceptable for any dealer, let alone 'the best or nothing' marquee. The handful of senior staff look like they are about ready to keel over. ...or maybe this is just a Sytner Group issue. I see the same issues in my own industry though - all the good staff have gone (brexit), leaving only underskilled kids with severe attitude and entitlement issues, or 55+ individuals who have 'lost it' since the disruption of covid and can no longer cope with the stress.I think you should be entitled to know what was done to the car upon request, as the customer, regardless of who paid the bill. Dealers always fob off but too many people just let them get away with their antics. Just contact Citizens advice, which is free and will take a few minutes. They will give you a ref number, then just write to the dealer quoting it and most likely they will give you the details of the work done. This is usually more than enough to get dealers to do 30 seconds of actual work.
However, with the complications of modern technology and generally poor materials I see, I'd expect the odd ongoing issues as what you experience as its only the quality of workmanship that will make the car run as it was before.