about 3 weeks ago I went to my local dealer to swop my CLA which is on Agility for a C Class Coupe. I did the usual, sat for most of the afternoon while I listened to my various options.
I finally settled for a stock car which had most of what I wanted, Premium plus, Grey Leather etc. Agreed the price, signed the paperwork and paid the deposit.
The Salesman told me it was available within the next week but I said I would wait until March 1st for the new Reg. This was agreed and he said he woul email out some regs to chose from. Same day I received email from Mercedes saying congratulations etc.
As I had heard nothing since and I was due to collect next Thursday I called Wednesday. Spoke with Salesman who said he would email the Regs and arranged my collection time for Thursday.
Yesterday the Salesman called me up and said there is a delay on your car and the collection date is showing as April 3rd? I asked how could this be possible as I was buying a stock car, sold to me as ready, I hadn’t ordered it to be made. He told me there was a delay with the petrol models once again I said how does that effect me, you sold me a car that was already made ? I told him I wasn’t happy and I wanted the car I had ordered and arranged to take delivery of next week. He said he would speak with his manager and call me back. Needless to say I’m still waiting, no call. I presume he will call me back today but I just want to know where I stand as I feel they may have sold the car to someone else and placed one on order for me and it’s not ready ?
I finally settled for a stock car which had most of what I wanted, Premium plus, Grey Leather etc. Agreed the price, signed the paperwork and paid the deposit.
The Salesman told me it was available within the next week but I said I would wait until March 1st for the new Reg. This was agreed and he said he woul email out some regs to chose from. Same day I received email from Mercedes saying congratulations etc.
As I had heard nothing since and I was due to collect next Thursday I called Wednesday. Spoke with Salesman who said he would email the Regs and arranged my collection time for Thursday.
Yesterday the Salesman called me up and said there is a delay on your car and the collection date is showing as April 3rd? I asked how could this be possible as I was buying a stock car, sold to me as ready, I hadn’t ordered it to be made. He told me there was a delay with the petrol models once again I said how does that effect me, you sold me a car that was already made ? I told him I wasn’t happy and I wanted the car I had ordered and arranged to take delivery of next week. He said he would speak with his manager and call me back. Needless to say I’m still waiting, no call. I presume he will call me back today but I just want to know where I stand as I feel they may have sold the car to someone else and placed one on order for me and it’s not ready ?