STOP GAP S600

[alexanderfoti]

Which radiator are they saying needs replacing.....

 

[Purso]

Don't know, apparently it came up on diagnostics that coolant was low.

They then said it was leaking.

 

[alexanderfoti]

Don't know, apparently it came up on diagnostics that coolant was low.

Love the vague responses from some dealers.

 

[Purso]

to be fair I was a little concerned about the we will check if you were covered as I wouldn't have bought the car if i wasn't, also I checked with the warranty company when I transferred it and they confirmed I was but still a tad nervous....

 

[alexanderfoti]

to be fair I was a little concerned about the we will check if you were covered as I wouldn't have bought the car if i wasn't, also I checked with the warranty company when I transferred it and they confirmed I was but still a tad nervous....

Of course,have you it in writing from them?

 

[Purso]

no just a phone call mate

 

[alexanderfoti]

no just a phone call mate

Might we worth getting it in writing or a call recording...

 

[John Laidlaw]

^ I'm with Alex, although I must say you've done everything spot on in transferring the remaining warranty so it shouldn't be a worry. When you say Warranty company you mean MB right? (Being Tier 1)

 

[Purso]

Yes mate tier 1 merc warranty transfer fee of £25 was paid over the phone and the details scanned last week and I was told that the car was covered immediately. I am sure it is fine just nervous about being slapped with a 10k bill when I was factoring in only really consumables/service as costs for running the big girl. The warranty was a huge part of the deciding factor on that car. Just waiting on the phone to ring now

 

[John Laidlaw]

It'll be fine then!

 

[Purso]

fingers crossed

 

[Purso]

Get told what I said and that I will get a call back later today and I don't hear anything for a few hours then told he's left for the day and he's not in tomorrow

 

[alexanderfoti]

Get told what I said and that I will get a call back later today and I don't hear anything for a few hours then told he's left for the day and he's not in tomorrow

Mercedes service up to par then...

 

[davemercedes]

Update, a little nervous as had a call from the manager checking if the warranty can cover the work as its only just transferred into my name! Slightly nervous as the car needs a new radiator as well as the suspension work.

AFAIK given the age of the car and T1 warranty, it's exactly the same as if you were the first owner - it it needs a radiator (other than something caused by damage), then they replace the radiator and complete the claim form - no rocket science involved. And that's a small bonus for you i.e.: it's been identified as a problem to be fixed now - otherwise it could have been a number of months before the next scheduled service .

I'm surprised a Service Manager needs to query anything although I suppose they are probably entitled to see your bill of sale if they ask for it although that should all be taken care of by Mobilo.
- Still, at least as they're under time pressure due to Mobilo, you should get your new pride and joy back sooner rather than later!

 

[Hi RX7]

Hope it's sorted quickly and at no cost to you can't see it biting you in the butt.
I was pleased to say mine went through the service and health check OK. Definitely a fan of the service plan.

 

[John Laidlaw]

Did you get the phone call OP?

 

[Purso]

No so am waiting till tomorrow which is quite annoying mate

 

[John Laidlaw]

Doesn't do anything for your sanity that, does it!!annoying indeed!

 

[Purso]

Everything else has been so good can't complain to much but yes it is a worry. Fingers crossed I am just being a baby!

 

[John Laidlaw]

As I said before...it'll be fine!