S.Speed
Senior Member
- Joined
- Apr 12, 2009
- Messages
- 5,066
- Reaction score
- 13
- Location
- Lancashire
- Your Mercedes
- Older Citroen Now :-(
****** cars!!
And even worse so called customer service!!
I took it upon myself to contact the Mercedes dealership in peterborough this morning just to calm my inbuilt mistrust about the electro speed sensor / valve block that allegedly had been ordered from Germany and was supposed to be arriving today.
I talked to the parts guy and explained who i was..
He flatly denied that the part had been ordered but did mention an enquiry from a certain local service centre.. he gave me the name and number and I phoned them and they confirmed that they did indeed have my car.
I told them that mercedes of peterborough stated the part had NOT been ordered...
He said he would enquire to see what was gouing on..
2 hours went by and I then phoned the Mercedes dealership and found out that no one had bothered to pre pay for the part from Germany and so in actual fact it had NOT been ordered.
I was/am boiling with anger at yet more ****** incompetance..
I phone the place i bought the car from (Sterling cars in Peterborough) and told them what I had learned through my OWN endeavours!!
I was greeted with a tyrade of excuses and I told her I would have a refund as I have lost all confidence in the car and its "repairers"..
They have now had it 9 days and NOTHING has happened.
I wish to god i had left it with Blackpool Mercedes..
She informed me that they would NOT be giving me a refund and so I mentioned seeking legal advice..
She said "Go ahead"..
Thier "customer services" is lacking to say the least and so I shall name and shame here...
Sterling Cars.
67 South Street
Stanground
Peterborough.
I believe in freedom of speech..
You all know the amount of trouble I have had with this car in such a short period of ownership!
I am first to pat on the back when a job is well done but I am absolutely boiling mad about this..
Its the last straw..
I doubt i shall bother with another Merc to be honest..
My blood pressure has recently taken a battering and I cant afford big bills nor the hassle.
I shall keep my eyes on here and keep in touch via the forum.
Simon Speed
And even worse so called customer service!!
I took it upon myself to contact the Mercedes dealership in peterborough this morning just to calm my inbuilt mistrust about the electro speed sensor / valve block that allegedly had been ordered from Germany and was supposed to be arriving today.
I talked to the parts guy and explained who i was..
He flatly denied that the part had been ordered but did mention an enquiry from a certain local service centre.. he gave me the name and number and I phoned them and they confirmed that they did indeed have my car.
I told them that mercedes of peterborough stated the part had NOT been ordered...
He said he would enquire to see what was gouing on..
2 hours went by and I then phoned the Mercedes dealership and found out that no one had bothered to pre pay for the part from Germany and so in actual fact it had NOT been ordered.
I was/am boiling with anger at yet more ****** incompetance..
I phone the place i bought the car from (Sterling cars in Peterborough) and told them what I had learned through my OWN endeavours!!
I was greeted with a tyrade of excuses and I told her I would have a refund as I have lost all confidence in the car and its "repairers"..
They have now had it 9 days and NOTHING has happened.
I wish to god i had left it with Blackpool Mercedes..
She informed me that they would NOT be giving me a refund and so I mentioned seeking legal advice..
She said "Go ahead"..
Thier "customer services" is lacking to say the least and so I shall name and shame here...
Sterling Cars.
67 South Street
Stanground
Peterborough.
I believe in freedom of speech..
You all know the amount of trouble I have had with this car in such a short period of ownership!
I am first to pat on the back when a job is well done but I am absolutely boiling mad about this..
Its the last straw..
I doubt i shall bother with another Merc to be honest..
My blood pressure has recently taken a battering and I cant afford big bills nor the hassle.
I shall keep my eyes on here and keep in touch via the forum.
Simon Speed
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