Mercedes dealer updated my Comand & now its crashing

[ajlsl600]

I guess its close, "fortunately" it played up almost upon leaving the garage and the issue is slightly more complex so they haven't yet got to who's to blame

maybe the nail is the wrong analogy? as the issue with 3 or 4 in this case is irrelevant, the module should always sustain the programming update. If it doesn't then its already dying and going to fail soon, potentially its life was just encouraged to go earlier. But its impossible to define how long it was going to last or if the programming finished it off.

Or, it could well be something that has died and it was not programmed and not part of the loops that did get flashed. I gather there's four different can bus networks on some stuff now. With the engine on 1 and the telematics on another, that still left 2 that weren't part of the fun

If we don't have the car back or what failed, to me its sounding more like a new update was not quite ready for production

like last line. prob right. R&D at customer inconvenience . or "plug and hope " instead of plug and play. followed by the likely plug n pay. ...

 

[ajlsl600]

caused by " plug and pollute " by a pillock plugin in !

 

[davidsl500]

I was quite happily using an app on my android phone running kit kat. Now the app has been updated and no longer runs. Can't update phone O/S so only answer is a new phone or no longer use the app....

 

[Botus]

I was quite happily using an app on my android phone running kit kat. Now the app has been updated and no longer runs. Can't update phone O/S so only answer is a new phone or no longer use the app....

as we're waiting for report of where we are from the owner, lets carry one with this idea - your point I guess is related to this bit " Until you can't install or operate allegedly compatible software". KitKat is really old, so you could buy a shiny new phone, cameras have moved on light years these days, how about an A40 dual sim?

if that's not floating your boat I can think of a few ideas

1) did you double check its got the last updates they offered. On each Samsung they used to offer one operating system upgrade during a phone's life (although they just went mad and a lot of recent stuff got two jumps). If it came with 6 u got 7, but seems if it had 7 it now gets 9

2) if you want a hell of a fight, you might be able to find android 7 someone made and push that on to the device, if its popular 8 or even 9 might be out there. But its not without hours of fun (and poss trashing the phone) https://forum.xda-developers.com/

3) did you try to download the APP APK and put in on yourself it might take a later version that way
https://www.apkmirror.com/ you want the version compatible with your OS and chip type

 

[Botus]

if we carry on like this we might be guilty of thread high jacking

did the new tariff fix your comand system ?

 

[Blobcat]

if we carry on like this we might be guilty of thread high jacking

did the new tariff fix your comand system ?

Just realised I posted on the wrong thread, I’ll move it now...

 

[Botus]

writing a typical example of the sorts of things that have happen during the life cycle of a modern car, explaining why updates are worth having, to encourage a mate to drop his 75k 5 series in for an update...


Your car was part finished running beta software when the accounts told the engineer that it's time to sell ‘em

Over the next 18 months at least 5 things happened

1) lots of people died, airbags went off at the wrong time, ESP didn’t do enough to stop wives and kids dying, and other recent safety systems forgot to miss cyclists. Que a round of accident stat data recovered from the crash modules that recorded before and just post accident. This gets analysed and tweaks in LATER software reduce the occurrences.

2) a boffin comes out of a cupboard yelling eureka “I got it to run properly and it almost meets legislation for emissions ! ooh and oddly it fixed the trip computer bug at the same time”. Everyone laughs, pats him on the back and mentions they thought he was dead from carbon monoxide poising. Then let him down gently mentioning the fact they’ve been selling the cars for 9 months already. This tweak too, sits on a shelf waiting for customers car’s to be updated. Turns out only one customer in France has been using it for 4 years, before the designed in failure means lots of customers have to buy a new ECU and then lots get the update.

3) Across Europe 45 cars have been stuck at a dealership for 3 weeks each, with a breakdown few have sorted. When some other nerd at the factory says, but if I add this to the diagnostics capability of the car we’d known if that bit is communicating with the module correctly. So he pokes the software with a stick and adds a query. It turns out the engineer creating the software between the ignition switch and the fuel injectors, muddled up the active window and wrote a line of code more closely resembling a search request for a porn site, rather than how to start the engine. Hence another small update becomes available.

4) The previously unimportant lab where they just make the stereo, get a few bright new engineers and they start rewriting all the software. Turns out the plant manager’s bank account was wiped because a security flaw in the Bluetooth module. Then they work out the DAB doesn’t work anymore because the tuner gets swamped by 100 extra channels as DAB 2 roll out came on line in some countries. Rather fortunately the software update that becomes available, includes a round of other minor bug fixes that a) resolves why the left rear speaker channel cuts out whenever the car is put in reverse. b) The Sat Nav picks up TMC messages from Germany when you press CD back button, but few heard it because a mute bug cuts the sound at the same time. c) the two middle parking sensors stop working when there an objects within 1 metre, if the front left window anti trap feature had been activated.

5) 3 journalists find when doing a handbrake turn above 45mph whilst opening the sunroof, the front left indicator flashes 6 times and the reverse lights don’t work next time you start the car.

 

[Botus]

no takers for an argument "that sort of thing is just rubbish you made up", so boring you've spoilt my Sunday fun. I was going to share some evidence this is typical madness in modern cars.


with xxxx doors closed, activate the brake lights and pay attention to the lower lights that are located in the rear bumper trim. Both light elements will be on. Now turn the indicator on, the brake light switches off on that side.

yyyy AG is conducting a Voluntary Non-Compliance Recall on Model Year 2016 - 2017 xxxx, vehicles produced from Start-of-Production through March 23, 2017 involving the reprogramming of the control units for the brake lamps.

Approximately 16,883 vehicles are affected by this recall.

 

[LostKiwi]

no takers for an argument "that sort of thing is just rubbish you made up", so boring you've spoilt my Sunday fun. I was going to share some evidence this is typical madness in modern cars.


with xxxx doors closed, activate the brake lights and pay attention to the lower lights that are located in the rear bumper trim. Both light elements will be on. Now turn the indicator on, the brake light switches off on that side.

yyyy AG is conducting a Voluntary Non-Compliance Recall on Model Year 2016 - 2017 xxxx, vehicles produced from Start-of-Production through March 23, 2017 involving the reprogramming of the control units for the brake lamps.

Approximately 16,883 vehicles are affected by this recall.

We're just getting used to your rants

 

[ajlsl600]

BOTUS go for it !!!!! just so you dont think my cynicism is just benz related .. turned on my old laptop in garage (i only use for 20,000 tracks of itunes ) after a few min a load of rubbish appeared on screen ,as i was trying to clean my glasses and digest it the screen went black and now all i hear is fan/hd trying to spin up . took hd out fitted in external case ,all data good so ? that took 2 hr out of what should have been a relaxing potter around my w/shop . ELECTRONICS .snafu.!! think i will go back to reconds . if one has enough of this electronic sxxt one is always at going around in circles replacing it or trying to get it to work as it SHOULD... designed to fail ...bet if i still had my record player it would STILL work .

 

[Botus]

Ok so I want to complete a 2 minute job to upgrade a device...

for 5 days my win 10 pro machine allowed me to connect a BT device and get a code from a successful USB connection to retrieve a code so I can send it back to manu to give me an access code to run the software to upgrade the firmware.

having got the code back from china, now windows refuses to connect tot the device "having decided it was being problematic" (what working reliably for 5 days !!!)

as I'm sure many will know, some IDIOT at Microsoft has now mandated only signed drivers will load to win 10 (funny it worked for 5 days then, anyway now it won't let the device connect using the drivers it was previously happy with)

que get a lap top out, remove the harddrive, get a spare out the cupboard, reboot in to legacy boot options, load windows 7, find the 15 gig USB drive to install the correct drivers from a package.

try to install the non signed drivers for the gadget I want to flash the firmware too, endure 40 mins of pointless stupidity as win 7 battles to stop me loading drivers I want, eventually I win, all working, all recognised, go to use the code only to find win 7 has decided its a different device and the code from china isn't now suitable....

thank everyone for their efforts - go in cupboard and scream - wonder if I can be bothered to follow and 30 min process to reboot win 10 in safe mode so I can load the drivers anyway

https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode

 

[Botus]

so after an hour going to win 10 to enable unsigned drivers and successfully loading the drivers, another part of win 10 stopped the software running, code back overnight for win 7 OS went to burn firmware and I can hear the device dropping in and out of connection and no longer viable. In their infinite wisdom as everything was set to work, Microsoft decided to in the background without asking or letting me know secretly wipe my valid driver and replace with some non functioning garbage from 2006 that doesn't work

re installed the right driver for the seventh time ! burnt firmware, device working. And fortunately only after an additional totally unnecessary 10 hours of fighting courtesy of the experts at Microsoft. That is unless you realise its "all" about keeping the slaves busy

 

[ajlsl600]

i have a headache from my own efforts to get my itunes back on my black screen laptop, after reading yr recents, i have pulled the plug and decided to have a go at the gin bottle... tax man still wins...

 

[SL63 Mark]

Can I ask a basic question. My 2004 SL55 has never had any updates as far as I know, does that mean I do not have to worry about them ?

Our 2015 3 series communicates directly with the dealership, bypassing us entirely. All we receive are warnings from the dealership when brake fluid needs changing and services are due. Ker Ching.

 

[ajlsl600]

Can I ask a basic question. My 2004 SL55 has never had any updates as far as I know, does that mean I do not have to worry about them ?

Our 2015 3 series communicates directly with the dealership, bypassing us entirely. All we receive are warnings from the dealership when brake fluid needs changing and services are due. Ker Ching.

i am going to get flack here but ref yr 55 ... dont fix something thats has no faults you know of and displays no faults and therefore dont need fixing. unless yr looking for a headache..

 

[SL63 Mark]

i am going to get flack here but ref yr 55 ... dont fix something thats has no faults you know of and displays no faults and therefore dont need fixing. unless yr looking for a headache..

Just wondering if it has the same software update requirements as more modern cars. I suspect the answer is "no".

 

[ajlsl600]

Just wondering if it has the same software update requirements as more modern cars. I suspect the answer is "no".

i am sure there MAY? be some benefit from an update but if i had no issues at all i personally would be going near anything that might have the potential to give me another kind of headache/expense. with a car thats running just fine.

 

[Botus]

my Merc only had gearbox and engine management updates when Mercedes looked after it

there might be some comand stuff on an old car but these days lucky it starts so prob best leave alone, what you'll find is some stuff gets updated when a part is swapped as they have to add the software when putting the part in

a 3 series BMW of 2015 won't really update anything, from 2010 they made it so you can get the files to update the hifi / sat nav system yourself, the rest is dealer only.

tesla do over night updates, it disconnects from charging pulls in updates and switches back to charging (they have big batteries to cope), as far as I know no others do it yet, don't forget all petrol /diesel engine's cars couldn't update, the battery will be under voltage in 20 mins, but its coming for electric cars with many thinking its the right way to go

 

[Botus]

there must be some news on this vehicle issue, Mr Ben how's it been going at the garage ?

 

[gassed up]

i completely agree . If my car is running ok and not giving me any problems then I DONT need an update ,simples, for me anyway. frankly i dont trust them either from trying to bundle some rubbish in there thats not even remotely for my benefit or even possibly ticking away to actualy causing me a problem !! . on a related note i am certain part of microsofts updates involve mining on my pc and somewhere ? in 100 pages of conditions i may well have unwittingly agreed to it.

You may have unwittingly signed away your first born, your wife and your home. Who ever reads the T's & C's and there are always T's & C's!