GottleibDaimler
Banned
- Joined
- Mar 30, 2013
- Messages
- 637
- Reaction score
- 0
- Location
- East Midlands
- Your Mercedes
- Mercedes-Benz C220 Executive SE Coupé ('13)
- Banned
- #1
A big part of my role as a Service Advisor for a Mercedes-Benz dealership is customer satisfaction. Customers who have been in for a routine service (i.e. oil and filter change, etc, as opposed to any repairs) each get sent an email survey asking "on a scale of 1 to 10, how likely would you be to recommend this dealership to family and friends?". I am then judged directly on the scores my customers give me.
So my question to you is, what sorts of things would you be thinking about when you answered that question? What would you expect of a Service Advisor, and the service in general, at a main dealer, when taking your car in for its annual service? What would they have to do to score a 9 or a 10? And what simple things could they do that would scupper their chances?
I'd be very interested in and grateful for your thoughts.
So my question to you is, what sorts of things would you be thinking about when you answered that question? What would you expect of a Service Advisor, and the service in general, at a main dealer, when taking your car in for its annual service? What would they have to do to score a 9 or a 10? And what simple things could they do that would scupper their chances?
I'd be very interested in and grateful for your thoughts.