Audio 15 Bluetooth issue

Jordanvanman

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Aug 22, 2021
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Vito Tourer 114 CDI 2016
Hey all!
i’m a recent owner of a vito tourer and having what seems like a real basic issue of setting up a Bluetooth device.
From what I can see Bluetooth has been activated but when i access the BT audio screen after pressing ‘media’ i get a message saying ‘External device unavailable’

i then assume that I need to search for and connect a device so go to the Bluetooth Audio Device List and then choose ‘update’ but rather than search for active devices it seems to just be stuck on this ‘update’ screen.
Does anyone have any suggestions of what I could be doing wrong??

image.jpg
 

Marcsvito

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Oct 10, 2021
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Vito
Hi
I have the exact same thing on my 2017 Vito
Did you manage to fix it?
 
OP
J

Jordanvanman

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Vito Tourer 114 CDI 2016
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Hi
I have the exact same thing on my 2017 Vito
Did you manage to fix it?
Sadly not. I’ve not had a chance to take it to Merc for answers.
 

Marcsvito

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Dam. Hoped you had better luck. I’m contemplating changing the unit for a aftermarket system now.
 

LostKiwi

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'93 500SL-32, '01 W210 Estate E240, 02 R230 SL500 (Malcolm Spec), 04 Smart Roadster Coupe
Have you cleared the old phones out of the list?
Have you a copy of the manual? I've attached below. Bluetooth is page 21.
 

Attachments

  • 2015-Mercedes-Benz-Sprinter-Audio-15.pdf
    1.1 MB · Views: 6
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Jordanvanman

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Vito Tourer 114 CDI 2016
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  • #6
image.jpg Yeah, tried that.
Oddly, when I get to this screen, pressing the nob doesn’t deactivate/uncheck the box either
 


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