John Bowles
Member
Dear Sirs
Mercedes C CLASS 200 KOMPRESSOR
I bought a new C class Mercedes-Benz from Malaya Bromley in May of this year. When I saw it in the sunlight the next day I called the dealer in Bromley to complain about the state of the paintwork (please view the attached pics).
The dealer attempted to rectify the problem but failed.
Further, more aggressive polishing has now been suggested but, having obtained independent advice from the Institute of Automotive Engineers and Assessors, I have rejected this and I have asked for a refund or a replacement and compensation.
It took until early August to reach this stage and a further four weeks just to get a negative response to this request. Along the way both Mercedes-Benz Bromley and Mercedes-Benz Customer Services have acknowledged there is a serious problem, but Mercedes-Benz Bromley has blamed the Manufacturer and Mercedes-Benz Customer Services has blamed Mercedes-Benz Bromley.
Having got to this point I decided the next stage should be to take legal action, but prior to this I decided to obtain a further independent report on the paintwork from a specialist in this field. This report not only confirms that the car has widespread scratchmarking but also identifies the ?pronounced orange peel effect that would be regarded as unacceptable in a car of this quality?. I have written to the dealer one last time to see if this further report is enough to get them to agree to a refund or replacement.
I bought a Mercedes-Benz because I wanted a quality car from what I understood to be a high quality organisation. My experience has been that the standard of both the car and the organisation falls short of what I believe any reasonable person might expect.
A few photographs are attached and, if you are interested in hearing more, please read the attached diary of events which includes notes on many of the telephone conversations I have had and makes reference to the numerous letter I have written. The letters are not attached but should you wish to see any of them please email me the reference letter allocated to it and I will send you a copy.
I would welcome your advice or assistance on this matter.
Yours faithfully
John Bowles
For immediate reply please telephone me when e-mailing as I am not connected permanently.
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From: John Bowles. E-mail: cclassmerc@yahoo.co.uk.
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Mercedes C CLASS 200 KOMPRESSOR
I bought a new C class Mercedes-Benz from Malaya Bromley in May of this year. When I saw it in the sunlight the next day I called the dealer in Bromley to complain about the state of the paintwork (please view the attached pics).
The dealer attempted to rectify the problem but failed.
Further, more aggressive polishing has now been suggested but, having obtained independent advice from the Institute of Automotive Engineers and Assessors, I have rejected this and I have asked for a refund or a replacement and compensation.
It took until early August to reach this stage and a further four weeks just to get a negative response to this request. Along the way both Mercedes-Benz Bromley and Mercedes-Benz Customer Services have acknowledged there is a serious problem, but Mercedes-Benz Bromley has blamed the Manufacturer and Mercedes-Benz Customer Services has blamed Mercedes-Benz Bromley.
Having got to this point I decided the next stage should be to take legal action, but prior to this I decided to obtain a further independent report on the paintwork from a specialist in this field. This report not only confirms that the car has widespread scratchmarking but also identifies the ?pronounced orange peel effect that would be regarded as unacceptable in a car of this quality?. I have written to the dealer one last time to see if this further report is enough to get them to agree to a refund or replacement.
I bought a Mercedes-Benz because I wanted a quality car from what I understood to be a high quality organisation. My experience has been that the standard of both the car and the organisation falls short of what I believe any reasonable person might expect.
A few photographs are attached and, if you are interested in hearing more, please read the attached diary of events which includes notes on many of the telephone conversations I have had and makes reference to the numerous letter I have written. The letters are not attached but should you wish to see any of them please email me the reference letter allocated to it and I will send you a copy.
I would welcome your advice or assistance on this matter.
Yours faithfully
John Bowles
For immediate reply please telephone me when e-mailing as I am not connected permanently.
------------------------------------------------------------------------------------------------------------------
From: John Bowles. E-mail: cclassmerc@yahoo.co.uk.
------------------------------------------------------------------------------------------------------------------
DISCLAIMER: The contents of this email and attachments are confidential and intended solely
for the use of the recipient at the email address to which it has been addressed.
It may not be disclosed to or used by anyone other than this addressee, nor may it be copied
in any way. If received in error, please contact us quoting the name of the sender and the
addressee and then delete it from your system.
Please note that we do not accept any responsibility for viruses and it is your responsibility to
scan the email and attachments (if any).
