Have read many threads and am in the process of reading through all here and anything else available online.
C class 60 plate, MOT fail, a couple of inches above the frame is rusted through and split in two. The shock is also gone on the other side and the front shock is on its way out.
Informed MBCS, told to book in with retailer. Was told I would have to bring it in and £222 per hour for labour to inspect as it does not have Mobilo and MB service history.
I forwarded the email to CS and refused, citing the US recall, reports it is being replaced FOC and linked the Guardian article (https://www.theguardian.com/money/2...s-refused-to-pay-for-a-repair-to-my-rusty-car), and told them they were welcome to recover it themselves or inspect it on my driveway (as others have reported they have done previously) - it does not even require a jack for a visual inspection. I informed them that the car is worth less than £3k and beyond economic repair at their rates and sent them a photo of the MOT.
After around 10 emails back and forth and informing that I wanted to raise it to a formal complaint and will take it to the ombudsman if required, they are now responding with the exact same reply and ignored my request for their formal complaint procedures.
I have read this county court rust claim: https://www.honestjohn.co.uk/askhj/...o-court-over-their-30-year-bodywork-warranty-
Is this the next step, although I have not owned from new?
Many thanks in advance for any guidance.
C class 60 plate, MOT fail, a couple of inches above the frame is rusted through and split in two. The shock is also gone on the other side and the front shock is on its way out.
Informed MBCS, told to book in with retailer. Was told I would have to bring it in and £222 per hour for labour to inspect as it does not have Mobilo and MB service history.
I forwarded the email to CS and refused, citing the US recall, reports it is being replaced FOC and linked the Guardian article (https://www.theguardian.com/money/2...s-refused-to-pay-for-a-repair-to-my-rusty-car), and told them they were welcome to recover it themselves or inspect it on my driveway (as others have reported they have done previously) - it does not even require a jack for a visual inspection. I informed them that the car is worth less than £3k and beyond economic repair at their rates and sent them a photo of the MOT.
After around 10 emails back and forth and informing that I wanted to raise it to a formal complaint and will take it to the ombudsman if required, they are now responding with the exact same reply and ignored my request for their formal complaint procedures.
I have read this county court rust claim: https://www.honestjohn.co.uk/askhj/...o-court-over-their-30-year-bodywork-warranty-
Is this the next step, although I have not owned from new?
Many thanks in advance for any guidance.
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