C220 d Sports Cabriolet Roof issues

[Kenboy97]

I bought my 2017 Cabriolet last April, and it is still under warranty from the Mercedes used cars garage I bought it from. My brother has the exact same car and told me to look at the tension cords as they fray, and this is a common fault. He had checked his and they were frayed and her took it back to his dealer who repaired them as his car was under warranty. I left my with the garage and they rang me today to say it's not covered by the warranty and priced me over £3000 to repair. I am more than annoyed.

I know there's a Motor Ombudsman and looked online to see that some have had repair costs refunded through them, even though their cars were not under warranty!

Anyone else experience this?

 

[harrye500]

This is sadly a known fault on your model. Seems to be a case by case argument with MB re weather they will contribute to the repair. My best suggestion is to go to the dealer you had it from - hopefully an approved used MB establishment - and refer to the Bulletin (see below) with some arguing and a loud voice (for their customers benefit), if required!

It may also help if you have a service history with MB which would show some 'loyalty' as it were.

Check thread

A238 E Class Convertible Roof strings worn and snapped​

Which also has the MB Service Bulletin contained therein. There are also other articles on this forum which are worth a read.