I have a new EQA (4 weeks old) and have yet to complete a charge at home. I plug it in and can watch it start successfully charging in the app. The max charge is set there to 90% (not sure why but that's not the issue).
After a while - sometimes a few minutes, sometimes much longer - the max charge setting changes by itself to 50%. Always 50% and I did not make the change.
If the charge is above 50% it obviously stops charging. The first time this happened I went to use the car after a charge expecting it to be 90%, which it wasn't. Every time since then the only way I can get a full charge is to sit and watch the app and when it changes to 50% change it back to 90% (or 100%). Sometimes I have to do this a handful of times to get a full charge but most times it's between 10-20 times.
I contacted MB support in the app the first time for help but we couldn't recreate the problem at the time so my case was closed.
Today I phoned support. After on hold for an age, and then speaking to a agent they then agreed to pass me to technical support but whilst on hold to them I got cut off so I gave up. They also took my mobile number "in case we get cut off and I can call you back". They haven't.
Has anyone else had this issue? I wondered if it might be related to the charge programs in the app. I'm not sure what purpose they serve but I had Standard, Home and Work. I use the Home one but I don't see any difference between the three.
Malcolm
After a while - sometimes a few minutes, sometimes much longer - the max charge setting changes by itself to 50%. Always 50% and I did not make the change.
If the charge is above 50% it obviously stops charging. The first time this happened I went to use the car after a charge expecting it to be 90%, which it wasn't. Every time since then the only way I can get a full charge is to sit and watch the app and when it changes to 50% change it back to 90% (or 100%). Sometimes I have to do this a handful of times to get a full charge but most times it's between 10-20 times.
I contacted MB support in the app the first time for help but we couldn't recreate the problem at the time so my case was closed.
Today I phoned support. After on hold for an age, and then speaking to a agent they then agreed to pass me to technical support but whilst on hold to them I got cut off so I gave up. They also took my mobile number "in case we get cut off and I can call you back". They haven't.
Has anyone else had this issue? I wondered if it might be related to the charge programs in the app. I'm not sure what purpose they serve but I had Standard, Home and Work. I use the Home one but I don't see any difference between the three.
Malcolm
