CLK Cab Paint work

johnafclifford

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:???: Dear all wife has an 04 plate clk cab in loliath blue -- this is the only merc which to me is questionable on quality - especially the paintwork, on the door edges on both sides it has started to chip away -- Swindon mercedes said - no chance of a warranty claim.

Has this happened to anyone else -- is it a known problem ??? r MBUK aware of this ??

Anyone know any good mobile paint repair guys working around Swindon / Oxford way ??

Its an 04 clk and has the "square" command unit -- can this be upgraded on the "video" side to work on tv / or dvd or what ?? - is it a software or hardware fix ?? .............it says "bluetooth" too..........dealer told me - this is for thr future and not a working feature........


Any feedback welcome

Rgds to all


John
 

pascal

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John,

On what grounds have the declined a warranty claim.
 

philharve

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W202 C230K Auto 2000
John

I would resist attempting repairs by a third party until you have ascertained exactly why the warranty claim has been declined, especially in such a young vehicle. I would certainly challenge the Swindon MB dealership because it doesn't seem that you have been treated fairly.

Do you know what is causing the chipping? Has the vehicle been maltreated in some way.? It's difficult to understand why a warranty claim would be declined unless the MB dealership thought the owner was negligent in some way and was responsible for the damage.

I have seen a couple recent examples of chipped paintwork caused by fairly minor impacts. This shouldn't happen. MBUK are certainly aware of paintwork issues.

There is a quality problem with MB paintwork as many members will tell you. However, I was given assurance by my MB dealer that the problem had been dealt with. I wish I could believe them.

REGARDS Phil
 
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johnafclifford

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Sytners in Swindon have been good to date but on this one they accused my wife of damaging the car "in there expercience MB would decline this warranty claim" - its both the passenger & driver door edge's.

I went mental when thay accused me - but they have not backed down - actually they said its good that i was passionate about my complaint.

In the last year i have bought a clk500 ; sl55 ; slk55 ;clk320;clk320cab; all for my personal use and good knows about 6 e/c classes for my company - last year i bought to sl500's - would love to be able to talk to someone at merc uk - as this is the only car with this problem - if all me other cars had it - i would say - yep its us - we are wrecking them - but all my cars are kept to the highest condition - i am an ex ford rs nut -- you know the polish it shine it guy ............if anyone knows how i should complain to MBUK -- really would be appreciated .

Listen to this - the dealer booked me for a £75.00 paint repair guy the following week - we turned up - but guess what - he was to busy doing the dealers cars than to do ours............

Really can't be bothered with them now..........shame they have some great staff there ..............and did a marvellous job on selling me the sl55 & slk55 , but hey-ho this one they have let me down BIG TIME !!!!!!!!

Again anyone know how i complain to MBUK .??????

where do i get a shinny exhaust trim for the clk cab ????? anyone help !!!

Vbrgds to all


John
 

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