Comand online maps update

axelcls

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I have tried to update my navigation, everything was fine for 10 minutes and after that...nothing. My old map disappeared and I found somewhere in a hidden menu one code DTC 9545. What can I do now ? Thank you
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Botus

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try again with the car running ?

Mercs eat battery power with the key on and software needs a stable voltage
 
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axelcls

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The car was running when I’ve tried to update.


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Srdl

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Was it a genuine Mercedes DVD? Pirated discs can sometimes do fatal damage to the system.
 
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axelcls

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Was it a genuine Mercedes DVD? Pirated discs can sometimes do fatal damage to the system.

No, was on SD bought online from a seller with 100% positive feedback and more than 4k updates sold, all for mercedes...really don’t know what went wrong...If someone can point me in the right direction, please, I’ll really appreciate it. I don’t know any mb specialist around me, apart of mb main dealer (not a good reputation). Thank you


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Botus

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did you try again.... ? on mine its always ejected the disc saying failure you put it back in and it completes... different model with legit or hooky disc always the same on mine. Its a feature of how it does it, others with same model get same behaviour. I just recently came to the conclusion "it might be the way the unit works out how to handle a dual layer map dvd"
 
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axelcls

axelcls

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I’ve tried many times with SD, USB... same result, same message on the screen, same DTC9545 error code


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LostKiwi

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Have you tried contacting the seller?
 
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axelcls

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Have you tried contacting the seller?

Yes, he has already sent me another sd + usb, he said it was the first time something like this had happened. I’ve tried few garages today, they haven’t got Star to fix it. If somebody has one, I’m willing to travel , just to fix it. Thank you


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axelcls

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Kettering, Northamptonshire . You ?


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LostKiwi

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Met with Alex tonight - really nice guy.
Unfortunately my Star couldn't connect to his car (requires SD Connect which I don't have) but the MB-II connected and cleared the code. Unfortunately it didn't clear the problem and the update failed again. Suggested @Alfie might be the best person to talk to.

I did find this which suggests a softwAre update may be required.
 

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axelcls

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Met with Alex tonight - really nice guy.
Unfortunately my Star couldn't connect to his car (requires SD Connect which I don't have) but the MB-II connected and cleared the code. Unfortunately it didn't clear the problem and the update failed again. Suggested @Alfie might be the best person to talk to.

I did find this which suggests a softwAre update may be required.

Sorted, thanks to @LostKiwi and Mark from comandonline ltd.


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Nathan.p

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Hello,

I am having exactly the same issue, how did you get around it?
 
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axelcls

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Hi Nathan, I’ve just pm you, you’ll find there Mark’s (comandonline ltd) phone no. and address.


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mioba

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What was the solution .

some command units (eg NTG 2.5) need t latest firmware to install the latest software. Well covered on here
 

dobsard

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hi Axelcls i have same problem in my w166 can you help me ? please
 

dobsard

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help me pls
 

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mioba

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Have you inserted the disk
Is it a genuine disk
Have you the latest firmware already installed
Keep the car running, any low V will stop the install, command needs alot of juice
 
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dobsard

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no brot dont have dvd genuine
 


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