Corrosion Warranty On 1999 E240

[myothercarsalexus]

Could someone tell me what the corrosion warranty is on my 1999 e240 estate with full mercedes service history. On some threads some think its 30 years others say 6 years. When does the no quibble warranty run out and goodwill repairs start. If my car is repaired under warranty am I entitled to a courtesy car. I have also been told that this model has galvanised panels is this true.
thanks
Andy

 

[jberks]

Not entirely sure when the 30 year warranty kicked in. It does apply to my 2000 E so you may be in with a shout with a 99. To be fair, after the normal 3 years stuff, its goodwill all the way, but with FMBSH your dealer will advise on your claim. I've had the boot lock and one door done on mine and I am waiting (since November) for approval the other 3 doors and a spot on the driver's sill. Nothing serious though and mostly invisible if you don't know where to look. (check under the door rubbers).
I always get a courtesy car when mine is in the dealer, whatever the work being done so you should too.

 

[big x]

What the Mobilo-life leaflet says..

Quote: "We guarantee that a car delivered on or after 24/10/98 will not rust through from the inside out for 30 years....If corrosion occurs on the bodywork or underbody it will be repaired by a Mercedes-Benz authorised workshop,free of charge,for labour and materials.However,subsequent claims cannot be accepted.
Mobilo-life will keep you mobile during the time required for the repair-just as in the event of warranty or goodwill repairs.

Conditions.. from the fifth year of registration a regular service has been carried out by the Mercedes-Benz organisation according to the manufacturer's recommendations in a Mercedes workshop.The car should have been serviced not more than 2 years previously at the time of the claim.

exclusions..stone chipping, faults which the purchaser was aware of and did not have them rectified without delay by an Mercedes authorised paint and body shop."

adam

 

[Aletank]

What the Mobilo-life leaflet says..

Quote: "We guarantee that a car delivered on or after 24/10/98 will not rust through from the inside out for 30 years....If corrosion occurs on the bodywork or underbody it will be repaired by a Mercedes-Benz authorised workshop,free of charge,for labour and materials.However,subsequent claims cannot be accepted.adam

Do you think that means only one claim per vehicle or one claim per area ?

 

[steveperry]

Do you think that means only one claim per vehicle or one claim per area ?

One claim per area... my car has been in twice, on two separate occasions, for warranty rust repairs. Once for the near side rear wheel arch, once for the bootlid. I am pretty sure the comment that you highlighted in red is a vague way of saying that any rust repair work will not be covered by the same 30 year warranty that the car originally comes with.

S.

 

[big x]

I take that to mean the repaired area is no longer covered by the 30 year warranty only the dealers 1 year warranty.Fair enough really as MB can't be held to account for the work of others even if they are their authorized dealers.This is the reason I would ask for new panels rather than a grind and blow over job if one intends to keep the car.

adam

One claim per area... my car has been in twice, on two separate occasions, for warranty rust repairs. Once for the near side rear wheel arch, once for the bootlid. I am pretty sure the comment that you highlighted in red is a vague way of saying that any rust repair work will not be covered by the same 30 year warranty that the car originally comes with.

S.

 

[OlafMaxwell]

MB replaced the 4 doors on my car in February under warrnaty. I did not get a replacement car but I cannot fault the bodywork, the new doors are in no way detectable. There is however an issue with the seals which were reused. Not a good idea. While there is no obligation to replace the seals it might be advisable to pay the cost of new seals if you do a lot of high speed driving as the wind noise is noticeable. I solved mine by some rather interesting techniques.....but will be replacing them.

 

[mlc]

I take that to mean the repaired area is no longer covered by the 30 year warranty only the dealers 1 year warranty.Fair enough really as MB can't be held to account for the work of others even if they are their authorized dealers.This is the reason I would ask for new panels rather than a grind and blow over job if one intends to keep the car.

adam

Not sure I can agree with my learned friends comments here.

1. Why does the dealer only offer one years warranty on their work, these guys are supposed to be the best. Earlier this year my Sons Ford Ka had accident damage repaired by directline - for Ford Ka / Directline read cheap and chearful - that body repair comes with a four year written warranty against defect and rust etc. body shop have been giving 3 year warranty on insurance repairs for at least the last 10 years, they have to to ensure they get the business.

2. If the repair had been mechanical rather than bodywork you would expect the warranty on the repaired item to last until the whole vehicle runs out of warranty, so what is different about bodywork.

Are we really saying that MB cant make cars that dont rust and cant repair them properely when they do. Perhaps I should be relieved that I cant afford an E class and have to drive a (rust free) Mondeo.

Mark.

 

[big x]

Simple answer, Mercedes have the worst corrosion record of any make of recent times. It appears MB did not make cars in the last 10 years or so that do not rust.Looking at many W210 E-classes and CLK's at car supermarkets I noticed most have rust or evidence of repair around the bootlocks and boot handles.The repaired areas all rust again,it's just not possible to grind it out,at some point rust returns.Replacing panals is better but most of these are not galvanised as they are on the likes of Audi and BMW.Important structural areas like the front cross member and front spring perches fail too.(see attachments)

adam

Not sure I can agree with my learned friends comments here.

1. Why does the dealer only offer one years warranty on their work, these guys are supposed to be the best. Earlier this year my Sons Ford Ka had accident damage repaired by directline - for Ford Ka / Directline read cheap and chearful - that body repair comes with a four year written warranty against defect and rust etc. body shop have been giving 3 year warranty on insurance repairs for at least the last 10 years, they have to to ensure they get the business.

2. If the repair had been mechanical rather than bodywork you would expect the warranty on the repaired item to last until the whole vehicle runs out of warranty, so what is different about bodywork.

Are we really saying that MB cant make cars that dont rust and cant repair them properely when they do. Perhaps I should be relieved that I cant afford an E class and have to drive a (rust free) Mondeo.

Mark.

 

[230K]

Hi

That is my photo of a friends cross member

230K

 

[classicsl]

that picture is unreal for a newish car, what year is it?

makes me glad i bought an older merc, and even better now its been waxoyled!!

 

[joe bloggs]

30 years perforation (not corrosion) warranty, loan car for max 5 days for this

2 years imported vehicle warranty, extra third year added to uk cars.

8 years goodwill (not warranty) general corrosion

10 years chassis related corrosion (crossmembers / front spring cups etc)

Mobility provision (loan car taxi train etc) for cars less than 4 years old and warranty repairs longer than 2.0 hours. Dealer can claim £55.00.

Generous allowances given for marginal and worthy cases (Goodwill Policy)

And all they ask is that you have the car dealer serviced, and dont try for the basic service done / book stamped / get the reported extra work done on the cheap somewhere else lark, as all warranty is void if dealer reported (and logged) problems are not correctly repaired to mb standards (dealers will check this)