Credit where it's due

[Phil D]

Forum members are not unknown for criticising the MB dealers out there - well - yesterday I got my car back from MB in Skipton who had spent around 11 hours working on it (warranty I'm very relieved to say)
The bulk of that time was spent fitting a new evaporator to solve the much talked about smelly aircon problem.
I have also recently posted about vague steering so asked them to check that out as well.
They called to say that the track rod ends were worn beyond acceptable tolerances and they were replaced - I haven't had the chance to fully road test the car but initial impressions are that it feels much better.
Also there was a slight issue with the exhaust that I had not been aware of and they have ordered a part to be fitted - under warranty again.
They then reminded me that my warranty was up in November & since an MOT would be required at that time, suggested that I book the MOT a bit early as this would give a good opportunity to check the car over & potentially highlight some jobs that could be done while the warranty remains valid
Finally when I picked the car up it was gleaming, the interior had been shampooed, and even the tyrewalls had been blacked!
Anyone like to guess where I'll be taking my car for its next service?

 

[Silver Arrow]

Actually my Audi dealership gives me free MOTs while I own the Audi.
(It gives them incentives for jobs I reckon). The car decides when it wants servicing.
George.

 

[MIW615]

Forum members are not unknown for criticising the MB dealers out there - well - yesterday I got my car back from MB in Skipton who had spent around 11 hours working on it (warranty I'm very relieved to say)
The bulk of that time was spent fitting a new evaporator to solve the much talked about smelly aircon problem.
I have also recently posted about vague steering so asked them to check that out as well.
They called to say that the track rod ends were worn beyond acceptable tolerances and they were replaced - I haven't had the chance to fully road test the car but initial impressions are that it feels much better.
Also there was a slight issue with the exhaust that I had not been aware of and they have ordered a part to be fitted - under warranty again.
They then reminded me that my warranty was up in November & since an MOT would be required at that time, suggested that I book the MOT a bit early as this would give a good opportunity to check the car over & potentially highlight some jobs that could be done while the warranty remains valid
Finally when I picked the car up it was gleaming, the interior had been shampooed, and even the tyrewalls had been blacked!
Anyone like to guess where I'll be taking my car for its next service?

Nice to hear of a pleasant experience with MB, obviously there are well run dealerships out there, but sadly there a quite a few "poor" dealerships.

I hope you gave possitive feedback to the service manager, so in turn he will hopefully feel rewarded for his teams efforts and continue with his good work

 

[Phil D]

I decided that I would write to them him this week and let him know that I will now be using them for my servicing from now on - having previously decided to go "indie". Unfortunately costs will dictate that non-standard items will have to go elsewhere, but they'll get some business & I maintain a full MBSH, mobilo life and all that stuff.

 

[Chas]

More good MB customer service

Originally Posted by Chas
Last October I had major electrical problems caused by "the wrong type of rain"

Apparently my water intake box could not cope with such a heavy downpour, which caused water to enter the electrical harnesses and fail/ error show up the BAS.ABS ESP, BATTERY, POWER STEERING, ETC.., basically the car died on me, fortunately I was near home and not doing a TON down the M77

This cost me about £500 to have the car dried out etc.(in the passenger footwell area).
Now I did ask the manager if the emergency drain had been installed on the water intake box, as this was a recall in 2002 ish. Yes he replied , it was just that the rain was too heavy and "oh yes, a grommet was missing"

I accepted this as a one off event that the flagship model could not cope with

Now that I have managed to get the WIS disc installed on my PC I have discovered by vewing the attached diagrams,( 2 is the reed valve {second image}, and 5 is the emergency drain valve {third image) that the emergency drain was not installed!

Needles to say I shall be paying them a visit!

The reed valve has had a reed cut off( there's 5 in total) so I guess this is there preferred option, but this only allows large foreign objects like leaves atc to enter the drain and really block it up.

Still as they say too much knowledge is a dangerous thing............

watch this space.......

ps I apologise if this is in the wrong section, I couldnt find an angry section....

pps DC UK have been informed too ..

Dear sir/madam

Can you confirm that the emergency drain valve has been installed on my air/water duct under the recall ?

I asked this before and the answer was yes, however now that I know what it should look like when installed (see image)
I have discovered it has not been installed.


Today I received a letter from MB local dealer offering my next scheduled service free of charge!
I have always had excellent dealings with them, and even although it wasn't their fault (another dealer) I think this is an excellent advert for MB and a good result for me.
__________________
S320 (2001)

 

[johnmc]

Hi Phil,
Dealers performance has always been pretty good to me for warranty work, expect for the rust. The minute that warranty goes their attitude and yours will change. Instead of an easy bill paid to the garage from Milton Keynes for warranty (£950 on your claim) you'll find yourself negotiating with them for £90/hour rates. Investigations will not always be free either..!

For older cars they have a 10% parts and 25% discount available, which takes some of the pain out, but not a lot!

You're right to minimise the time you spend with them for non-standard repairs, but don't get the illusion that there was some random axct of kindness in your last repair!

Bye!
John

 

[Phil D]

I know what you're saying John & of course they are picking up a nice healthy cheque for the work, but they way I was treated and the care that went into returning the car in showroom condition in my book deserves to be commented upon
cheers
Phil