Customer service!

[diverdick]

Took delivery of a second hand A class on Sunday (25/06/2006) from an MB dealership, on arriving home I checked the service indicator, to my horror I discovered it was due a B service in 3700 miles. I contacted the selling dealer straight away to be told that they only serviced cars that were due to be serviced in less than 3000 miles, I looked at MB approved used car website and this confirmed it.
This policy was not pointed out to me prior to delivery and I somewhat stupidly assumed that any approved car would be fully serviced by the dealership prior to delivery.
I am now in disscusion whith MB customer care, will post the outcome when there is one!

 

[Blobcat]

Caveat Emptor I'm afraid. Did you discuss servicing with the dealer prior to handing over the folding? If so you may be able to do a deal with them.

 

[diverdick]

No just assumed it would be done, any other used car I have had in the past has been delivered fully serviced, thought this would be the case with an approved MB. Silly me!

 

[jberks]

Absolutely - never assume anything. I asked about mine when negotiating and the salesman rang me back to say it was already due so would be done as a matter of course. They have to draw the line somewhere and 3k is a fair amount (and that's speaking as someone to whom 3,000 miles is less than 6 weeks). If you wanted more, you should have raised this when negotiating.

I had similar with tyres. I believe the rule is 3mm. Rears were 2.5mm so again were automatically replaced, but fronts were 4mm and whilst I tried, they wouldn't do them. Fair enough really.

You could explain your disappointment to the sales manager and suggest he keeps you happy with a discount on the next service.

 

[diverdick]

In disscusion with customer care, await an outcome