DAB Radio Software Update

[ThinkPad]

Dear All,

Hoping I can get some tips on this!

Purchased a MB ML recently. All is good, except the DAB radio cuts out every 2-3 mins. Having read previous threads on here and other sites it seems that I require a software update.

I have spoken with the seller who advises they do have STAR machine, but have no idea how to make the update. They are not a MB specialist, just a general car dealer with a small workshop. Is there anybody who is aware how this can be done so I can direct the dealer?

Alternative means I will need to travel to someone who knows exactly what they are doing and pay for the update.

Thanks in advance!

 

[Srdl]

I don’t know where you are in London but Comand Online at Lightwater Surrey (close to J3 of the M3) could do it for a fee. They are very well regarded on here.

 

[ThinkPad]

Ah yes, I did call them but they want £200 which quite frankly is too much. I think a main dealer would do it for less.

 

[Headhurts]

I can second Comand Online whom I have used a couple of times, they really know how to deal with these sort of updates/issues.

From what I understand you really need to know how to do these updates it’s not just a matter of plugging in and leaving the software to do its thing.

Robin

 

[ThinkPad]

Fair enough, I didn't realise it would be that involved. I thought it is literally plug machine in, select relevant update and let machine do it's thing.

 

[fabes]

Welcome to owning a Mercedes.....

 

[sonic]

What software update does a DAB radio need that costs £200?
Is it a dual band radio? Stick with VHF FM.

 

[Botus]

its not just one element you should flash... they sit on a fibre optic ring with multiple modules and depending on how it was updated / if ever (most likely never) the procedure can be lengthy...

you want everything sorted so it works as well as a fully up to date one can. No dealer does this even when they tell you they have....

just in in car toys these days
there's plenty with broken clock software due to WNRO
DAB that was always strange and often with suspect hardware on the antenna side too (many locked up and stopped as they saw more channels than the could store)
plus goodness knows how many security fixes they never admit to addressing in updates for nav, Bluetooth, online stuff

you can't just flash a module in 10 minutes and give it back. It has to go on a power supply, connect to Germany, think about life and get permission for a list of what to programme.... dealers these days have bays to hide the car plug it in and kick it every few hours... independents end up with their workshop blocked up... and the rental for the tool with access to the latest software to programme is 10k a year

 

[Srdl]

Ah yes, I did call them but they want £200 which quite frankly is too much. I think a main dealer would do it for less.

I can’t think a main dealer would be any cheaper for anything and Comand Online are more likely to do it properly.

 

[Alfie]

its not just one element you should flash... they sit on a fibre optic ring with multiple modules and depending on how it was updated / if ever (most likely never) the procedure can be lengthy...

you want everything sorted so it works as well as a fully up to date one can. No dealer does this even when they tell you they have....

just in in car toys these days
there's plenty with broken clock software due to WNRO
DAB that was always strange and often with suspect hardware on the antenna side too (many locked up and stopped as they saw more channels than the could store)
plus goodness knows how many security fixes they never admit to addressing in updates for nav, Bluetooth, online stuff

you can't just flash a module in 10 minutes and give it back. It has to go on a power supply, connect to Germany, think about life and get permission for a list of what to programme.... dealers these days have bays to hide the car plug it in and kick it every few hours... independents end up with their workshop blocked up... and the rental for the tool with access to the latest software to programme is 10k a year

Spot on.

 

[sonic]

its not just one element you should flash... they sit on a fibre optic ring with multiple modules and depending on how it was updated / if ever (most likely never) the procedure can be lengthy...

you want everything sorted so it works as well as a fully up to date one can. No dealer does this even when they tell you they have....

just in in car toys these days
there's plenty with broken clock software due to WNRO
DAB that was always strange and often with suspect hardware on the antenna side too (many locked up and stopped as they saw more channels than the could store)
plus goodness knows how many security fixes they never admit to addressing in updates for nav, Bluetooth, online stuff

you can't just flash a module in 10 minutes and give it back. It has to go on a power supply, connect to Germany, think about life and get permission for a list of what to programme.... dealers these days have bays to hide the car plug it in and kick it every few hours... independents end up with their workshop blocked up... and the rental for the tool with access to the latest software to programme is 10k a year

Thanks for the update on DAB Botus, quite interesting coming from a radio world.