M80
Senior Member
- Joined
- Jan 21, 2006
- Messages
- 5,973
- Reaction score
- 2,770
- Location
- Derbyshire
- Your Mercedes
- 2014 639 Viano- 651, 5sp Auto. 2009 S211- 646, 5sp Auto.
Sorry I can't get this to lay out in an easier to read layout.
I made contact with a eBay seller and was invited to go and collect. It isn't too far so why not?
Also I was keen to get the Star to get the Viano going as it seems I need some techical assistance to diagnose its fault.
Anyway I think the record below tells the story and for those with the patience I'm interested in opinions of what next.
I've deleted what would identify the seller.
Company Director
Company Address
Company number
Mobile number from eBay adverts
eBay Trading Names a
b
c
23-Aug Thur 16:13 Text > "Hi, I'm interested in you Mercedes Star diagnostic kits. Perhaps you could call when possible. Martin"
24-Aug Fri 11:29 Call > Rang mobile. Arranged to go to ******* to collect loan dianositics kit, pending the C3 being ready Wednesday 29th.
14:17 Visit > Arrived, as arranged, no person home. Rang mobile 'they' arrived 5 minutes later.
29-Sep Wed 20:01 Call > I called, "I'm not in UK, back 4th Sept"
04-Sep Tues 11:16 Call >
11:23 Call > I called 2 times, both to answer service..
14:04 Call >
14:05 Call > Answered after 2 more calls
04-Sep 14:08 Text > "Hi this is Martin, please let me know when I can collect the MB C3 Star diagnostics, or alternatively when to collect the £400 paid on the 24th August."
10-Sep Mon 15:36 Text > "It seems you are unable to provide the Mercedes Star C3 diagnostic as agreed. I have the loan machine you provided and I'm now keen to return this and recover my £400 that you hold. Pleaee advise.
15:43 < Call Return call, "...things stuck at customs, I didn't know. Ready tomorrow pm".
11-Sep Tue 17:13 Call > I called, "it's ready but I'm not home till 7:30, I'll call you when home". No call.
12-Sep Web 09:27 Call > I Called 9:27, to answer machine
12:21 < Call Missed call from
11:24 Text > "Is collection of the Star still possible early today."
13:56 Call > I rang mobile and arranged to go to swap kits. Explained I had little time. He "I can come out to you and exchange if you like".
14:39 Visit > Arrived, as arranged, I rang mobile and told He would be there in 2 minutes. 10 minutes and no show. I left.
17-Sep Mon 18:46 Text > "So you let me down on Thursday agian by not being home even though this was arranged. Do you have a suggestion of resolution here"
18:48 < Text "I didn't let you down you left and put the phone down on me I arrived home 5 mins after speaking you had gone already
Nothing has changed the kit is ready to pick up whenever"
18:53 Text > "Knowing I was pushed for time you even offered to come out to the car to save me time. As you weren't at home that wasn't possible. When you rang 10 minutes later I was already driving so unable to answer. Wasting another 2 hours driving to *******" "is more than I can spare"
19:25 < Text "So what would you like to do ? You tell me what you want I will go along with it"
18-Sep Tue 09:15 Text > "I'm still in need of the C3 Star kit and due to the rain can make it over today. Will you have time to demonstrate it working?"
25-Sep Tue 15:47 Text > "We still no further to resolving this.You didn't respond to my message of 18 Sept so you still have my £400 and the Mercedes C3 diagnostic kit. Do you have thoughts as to how we resolve? Martin."
26-Sep Wed 01:42 < Text "Only just seen these texts Nothing to demonstrate the system works fine I sell many of these. There is nothing to resolve Martin
Tell me when you can come pick up your system and drop off mine I am far too busy these days Might have some time to come to you during the weekend but can't be sure"
07:54 Text > "I can come to you today before 12, or after 5:30. If you can show the system running that would be fine"
01-Oct Mon 13:44 Text > "The best as I see it is for me to return your kit by post, and for you to refund my money by bank transfer. Please indicate your agreement. Martin."
16:01 < Text "Why not send your kit by post to like 99.9% of my customers
I have held on to this system for sometime now I could have sold it many times over"
16:11 < Text "Can make out the numbers els id do search on Dvla see if it's still about"
Edit, if you didn't realise I believe the 16:11 message wasn't meant for me. it doesn't make sense anyway.
I made contact with a eBay seller and was invited to go and collect. It isn't too far so why not?
Also I was keen to get the Star to get the Viano going as it seems I need some techical assistance to diagnose its fault.
Anyway I think the record below tells the story and for those with the patience I'm interested in opinions of what next.
I've deleted what would identify the seller.
Company Director
Company Address
Company number
Mobile number from eBay adverts
eBay Trading Names a
b
c
23-Aug Thur 16:13 Text > "Hi, I'm interested in you Mercedes Star diagnostic kits. Perhaps you could call when possible. Martin"
24-Aug Fri 11:29 Call > Rang mobile. Arranged to go to ******* to collect loan dianositics kit, pending the C3 being ready Wednesday 29th.
14:17 Visit > Arrived, as arranged, no person home. Rang mobile 'they' arrived 5 minutes later.
29-Sep Wed 20:01 Call > I called, "I'm not in UK, back 4th Sept"
04-Sep Tues 11:16 Call >
11:23 Call > I called 2 times, both to answer service..
14:04 Call >
14:05 Call > Answered after 2 more calls
04-Sep 14:08 Text > "Hi this is Martin, please let me know when I can collect the MB C3 Star diagnostics, or alternatively when to collect the £400 paid on the 24th August."
10-Sep Mon 15:36 Text > "It seems you are unable to provide the Mercedes Star C3 diagnostic as agreed. I have the loan machine you provided and I'm now keen to return this and recover my £400 that you hold. Pleaee advise.
15:43 < Call Return call, "...things stuck at customs, I didn't know. Ready tomorrow pm".
11-Sep Tue 17:13 Call > I called, "it's ready but I'm not home till 7:30, I'll call you when home". No call.
12-Sep Web 09:27 Call > I Called 9:27, to answer machine
12:21 < Call Missed call from
11:24 Text > "Is collection of the Star still possible early today."
13:56 Call > I rang mobile and arranged to go to swap kits. Explained I had little time. He "I can come out to you and exchange if you like".
14:39 Visit > Arrived, as arranged, I rang mobile and told He would be there in 2 minutes. 10 minutes and no show. I left.
17-Sep Mon 18:46 Text > "So you let me down on Thursday agian by not being home even though this was arranged. Do you have a suggestion of resolution here"
18:48 < Text "I didn't let you down you left and put the phone down on me I arrived home 5 mins after speaking you had gone already
Nothing has changed the kit is ready to pick up whenever"
18:53 Text > "Knowing I was pushed for time you even offered to come out to the car to save me time. As you weren't at home that wasn't possible. When you rang 10 minutes later I was already driving so unable to answer. Wasting another 2 hours driving to *******" "is more than I can spare"
19:25 < Text "So what would you like to do ? You tell me what you want I will go along with it"
18-Sep Tue 09:15 Text > "I'm still in need of the C3 Star kit and due to the rain can make it over today. Will you have time to demonstrate it working?"
25-Sep Tue 15:47 Text > "We still no further to resolving this.You didn't respond to my message of 18 Sept so you still have my £400 and the Mercedes C3 diagnostic kit. Do you have thoughts as to how we resolve? Martin."
26-Sep Wed 01:42 < Text "Only just seen these texts Nothing to demonstrate the system works fine I sell many of these. There is nothing to resolve Martin
Tell me when you can come pick up your system and drop off mine I am far too busy these days Might have some time to come to you during the weekend but can't be sure"
07:54 Text > "I can come to you today before 12, or after 5:30. If you can show the system running that would be fine"
01-Oct Mon 13:44 Text > "The best as I see it is for me to return your kit by post, and for you to refund my money by bank transfer. Please indicate your agreement. Martin."
16:01 < Text "Why not send your kit by post to like 99.9% of my customers
I have held on to this system for sometime now I could have sold it many times over"
16:11 < Text "Can make out the numbers els id do search on Dvla see if it's still about"
Edit, if you didn't realise I believe the 16:11 message wasn't meant for me. it doesn't make sense anyway.
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