OP
briandm
Active Member
- Joined
- Jun 11, 2016
- Messages
- 40
- Reaction score
- 8
- Location
- Bishop Middleham
- Your Mercedes
- E220 CDI 2015
- Thread Starter
- Thread starter
- #21
There is always the No Goodwill or Warranty at the customer service desk. It should now be escalated by your dealer to higher management. Most people will go away when told 'sorry not our fault'. This is how big business operates... Social media is also a good leverage tool as it gets people talking, and spreads much further than just the few people you happen to meet.
As for the console itself it does seem to be missing the 'plasticiser' under coating that is necessary to soften the plastic and grip the outer paint coat. It would be a relatively easy job to sand back the edges and recoat the area with the proper coloured paint. not forgetting to first use the proper plasticiser undercoating.
Thanks again for your expert help. Interesting comments about the missing 'plasticiser' under the coating. I've been having a look to see how I can remove the console. It looks like it should just lever off somehow but I'm a bit scared scared to force it as I might cause some damage. I'm now thinking I might try and source a second hand one (or maybe follow up the suggestion to see if MB Grangemouth can offer a discount as suggested elsewhere on the thread).
'Appeal to higher management' might work but I'm really not minded to go cap-in-hand to the garage as I'm really peed off with them and MB customer services. Although it will cost me money I think at this stage I'm more likely to sort it out myself, if I can find a way of removing the console. It will cost me ~£90 but at least I won't have had to deal with MB again.
I know it won't make any difference but I've cancelled my service contract. When they asked why I was cancelling it I had the minor satisfaction of replying 'no goodwill'! The poor lass on the phone must have been wondering what I was on about but I told her it wasn't her fault.