Joreysdad
Senior Member
- Joined
- May 10, 2006
- Messages
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- Your Mercedes
- 1998 w210 estate
Following my last posting regarding key dependent settings for my memory seats on my 2003/53 CLK 320 Convertible, which still don't work properly, (along with a catalogue of other minor irritations!) I require further assistance if someone would be so kind.
I was informed during that thread that it was possible to have my mirros fold automatically when I remove the key. An option which appears in the manual but not on the car for some reason, but apparently can be programmed by the dealer.
I have been told by the dealer that I cannot have this option programmed by them as I have the incorrect dashboard cluster. Frankly I think this is rubbish. Surely the dashboard cluster is programmed by the car cpu (STAR??) and I find it quite inconceivable that I would have to buy a specific cluster to get the option at a cost of £1000.
Prior to my meeting with the dealership Aftersales Manager to discuss the appaling service I have had so far, can someone tell me if I am being fed a line. It would not suprsie me as quite frankly they have not lived up to any standards of service I would expect from a Mercedes dealership.
Perhaps I just expect too much when I seek good customer service in todays business environment.
Thanking you in advance.
I was informed during that thread that it was possible to have my mirros fold automatically when I remove the key. An option which appears in the manual but not on the car for some reason, but apparently can be programmed by the dealer.
I have been told by the dealer that I cannot have this option programmed by them as I have the incorrect dashboard cluster. Frankly I think this is rubbish. Surely the dashboard cluster is programmed by the car cpu (STAR??) and I find it quite inconceivable that I would have to buy a specific cluster to get the option at a cost of £1000.
Prior to my meeting with the dealership Aftersales Manager to discuss the appaling service I have had so far, can someone tell me if I am being fed a line. It would not suprsie me as quite frankly they have not lived up to any standards of service I would expect from a Mercedes dealership.
Perhaps I just expect too much when I seek good customer service in todays business environment.
Thanking you in advance.