How about this for Good Service?

[whitenemesis]

A few weeks ago I had my car MOT'd at my MB dealership. As it is under Service-Plus there was no danger of it failing

When I collected the car the tech showed me the check sheet and on the reverse he had noted a couple of items that should need attention, none of which would be an 'advisory' just what he had noted during the test.

First is a leaking NS rear diff seal, the second a split NS steering knuckle boot. I thanked him for pointing them out and said I would look into sorting them soon. I said, quite flipantly, I'll get them sorted under the service contract!

Today I received a call from MB saying they had gained permisssion to replace both diff seals and steering boots under Service-Plus and when could they book me in?

I hadn't even seriously persued this. The dealer took the initiative and sorted it with MB..

Good or what??

 

[Cole@MBS]

But isnt that how its spost to be Pete!

 

[eddiereilly]

But isnt that how its spost to be Pete!

totally agree but at least someone has took it on them selves

 

[Smudge]

Would the local dealership be reimbursed by MB for this work? If so it's in their interests as much as yours to be efficient. Especially in these tight economic times

 

[whitenemesis]

But isnt that how its spost to be Pete!

Most definately! But unfortunately it seems to be quite rare...

 

[whitenemesis]

Would the local dealership be reimbursed by MB for this work? If so it's in their interests as much as yours to be efficient. Especially in these tight economic times

Yes of course, which is why I've never understood why some dealers appear so reluctant to do this contract work.

 

[eddiereilly]

Yes of course, which is why I've never understood why some dealers appear so reluctant to do this contract work.

about a year ago i got my full car repainted by a dealer under warranty saved me a fortune and they even gave me a car to use for the month they had it then recalled my car after i had it done because under the door panels was darker id never have know ,

 

[brover]

Im with whitenemsis on this one , thats excellant service regardless of motives , iv never had anything but first class service from my dealers , they even picked my car up once , took it away , changed a tyre and dropped it back off . for what £130 some of the dealers are excellant .

 

[television]

Nice one peter