Inchcape Extended Warranty

[Duncum]

Hi

I am in the process of buying my first Mercedes-Benz a GLA 220d 4 Matic AMG Line Premium Plus from THE MB dealer in Stratford-upon-Avon (Inchcape)

I have been offered a three year extended Inchcape warranty with Assist and MOT test cover for £1549 when I purchase the car from them, I have been informed that only have seven days to take them up on this offer. I feel that it is a hard sell by them.

I have two free services from Mercedes-Benz direct and the plan was to use them to service/MOT the car under a four year plan, so having a extended warranty with them would be advantage as the warranty is sold and administered by Inchcape.

The car comes with the standard 3 years Mercedes-Benz, my understand that Mercedes-Benz will offer a extended warranty after the three years. Do people know how much it cost?

I have look into other companies that offer a three year extended I am coming to the conclusion it a mine field what is covered and not covered. The price from MotorEasy was very similar for 3 years, so price seems OK.

I just looking for some peace of mind for the next 6 year as after all it does not take much to go wrong for some bills to be quite expensive.

I am looking for feedback on how good is the extended Inchcape warranty with Assist and MOT test cover.

Thanks

Simon

 

[JBell]

Hi and welcome

How old is the car?

 

[sonic]

You need to look at the small print to see what’s excluded, particularly the AddBlue system.

 

[malcolm E53 AMG]

Welcome!

Have you talked to Inchcape about a service plan they are reasonable value with MoT included I took out a 2 year one with them in July.
As regards the warranty from reading your post I assume the car is new so what you are intending is to cover years 4-6 with an extended warranty. The MB warranty is as good if not better than any third party warranty company out there but it will include exemptions so read the small print carefully as said some items seem to be a bit of a grey area especially headlights and ADBLUE systems so talk to Inchcape about this so that you are aware.

Good luck with the car I’m sure you will be very happy with it

 

[JBell]

If the car is new then stick the £1500 in an ISA and see how you feel when the MB warranty runs out and what it costs direct from MB on a yearly basis.

After 3 years old I would be using an independent MB specialist to service it anyway.

Many people don't bother with a warranty and stick £1k in the bank a year just in case.

 

[Duncum]

Thank you all for your replies

Yes the car would be new.

Yes I am intending is to cover years 4-6 with an extended warranty for some peace of mind as this my first Mercedes-Benz and plan to pay monthly into a service plan with MOT to fix the price.

One reason why I purchase a Mercedes-Benz that warranty is good, my understanding it does include some exemptions from forums that I have been reading about one being the bit of a grey area especially headlights and ADBLUE systems (pump is covered but not hoses if blocked).

I have looked at the Mercedes-Benz warranty as well now and it seems that Inchcape has some plus points.

I am unable to take out a service plan from Inchcape yet with MOT as I have two free services from Mercedes-Benz direct to use first. I have looked at the Inchcape service plan and it does seem to be reasonable with a MoT, so would take a plan out with them.

I could switch to independent MB specialist if I can find a good garage within my area.

I can ask Inchcape direct about the adblue system if it is covered, but I can not see it listed any where within the warranty policy, so should be covered.

I have checked the warranty document and listed below what is covered and not the Inchcape warranty seems OK.

The warranty has been improved and now covers the Catalytic converter so the adblue system maybe covered with the Diesel particulate filter and now LED lighting.

What is covered
Covers most major mechanical and electrical parts against breakdown or failure
Helps protect against the costs of replacing parts and the labour to fit them
No limit to the number of repairs you can claim for, up to a total of the original purchase price of the vehicle
Temporary hire car while warranty repairs take place
Up to 60 days’ warranty cover while the vehicle is in the EU or the EFTA (European Free Trade Association)


The warranty can be transferred to the new owner if the vehicle is sold privately

For vehicles up to 10 years old and less than 100,000 miles when bought

The new improved warranty cover

Our new and improved warranty now also covers the following (if your vehicle has them).

Diesel particulate filter

Parking sensors

Infotainment system

LED lighting

Wiring harnesses and connections

Catalytic converter

Exhaust systems (when repairs are needed due to sudden failure, unforeseen circumstance)

Airbags

Oil leaks

What is not covered

This warranty does not cover the following.

Body parts such as strikers, hinges or any part which may need adjusting from time to time

Body panels, paintwork or glass

Interior trim, seats and seat belts

Recharging the air-conditioning unit (unless this is needed as part of a covered repair)

Replacing brake parts due to wear and tear or overuse of the brakes

Renewing any clutch parts due to wear, incorrect adjustment or misuse

Clearing fuel lines, filters, throttle body and pumps and repairing damage caused by using incorrect or contaminated fuel

Replacing batteries (see note to the right), bulbs and wiper blades, balancing and aligning wheels, replacing or repairing wheels and tyres

Repairs that are needed as a result of damage to the vehicle, or parts of the vehicle, caused by water

Any damage caused by frost or lack of antifreeze, an accident or negligence

Radios, cassette players, CD players or any other in-car parts not fitted by the manufacturer

Exhaust failures that are not due to sudden or unforeseen faults to any weld or joint, modifications, parts added after you bought the vehicle or parts not fitted by the manufacturer, accidental damage caused by speed bumps or kerbs, or any type of wear and tear or corrosion

Normal maintenance, servicing and replacing items such as spark plugs and plug leads

Weather strips and body seals

Any damage to or loss of parts that are not directly covered under this warranty

Burnt-out, sticking or pitted valves

Damage resulting from the failure of a timing belt which has not been replaced in line with the manufacturer’s recommendations (We will only cover this damage if you can provide proof that the timing belt has been replaced in line with the manufacturer’s service schedule.)

 

[sonic]

I never take warranties & I have only been stung once back in 1972.
We have had 6 MB’s between us over the last 20 years, & we keep them to about 100K miles. Nothing went wrong with the two SLK’s, & nothing with the SLC so far. The 2 CLK’s had minor issues mainly suspension parts, & the E class owned for 12 years has cost £500 For 2 faults. So from my point of view it’s worked out well for me not having a warranty, but you take your choice.

 

[Duncum]

I never take warranties & I have only been stung once back in 1972.
We have had 6 MB’s between us over the last 20 years, & we keep them to about 100K miles. Nothing went wrong with the two SLK’s, & nothing with the SLC so far. The 2 CLK’s had minor issues mainly suspension parts, & the E class owned for 12 years has cost £500 For 2 faults. So from my point of view it’s worked out well for me not having a warranty, but you take your choice.

I normally do not take out warranties the only reason I am only thinking about it due to the high cost of the car, also we are dealing with a new garage and we are looking to take out a service plan with them.

In the past I have been lucky with cars and had no major repairs but my friends have not.

I think we will go with the three year extended Inchcape warranty for the peace of mind

 

[JBell]

Do you do high miles and is it a hybrid?

 

[Duncum]

Do you do high miles and is it a hybrid?

Not that high 10,000 miles, maybe higher now as I am driving a better car, standard Mercedes-Benz a GLA 220d 4 Matic AMG Line Premium Plus

I just contacted Mercedes-Benz extended warranty customer service just now and have been informed that cover for 1 year cost £345 and 2 years £559.

Much cheaper and you can monthly if you like. I maybe able to take out a Mercedes-Benz complete care service plan

I need to contact Mercedes-Benz customer support and find out more details, as my car deal included two free services from Mercedes-Benz direct.

No rush now to make decision with Inchcape about the warranty which is good news.

https://www.mercedes-benz.co.uk/passengercars/being-an-owner/service-plan.html

Cut from Web site: Mercedes-Benz complete care you can choose between a 3 to 6 year plan based on my personal annual mileage with all my servicing, MOT, and wear and tear needs are covered, and we’ll even include extended warranty from the 4th year onwards. Available for new cars under 12 months old and before the first service is completed.

 

[rf065]

In the past I have been lucky with cars and had no major repairs but my friends have not.

You've never had a car with Adblue then!
I would never buy another.

 

[markg14]

if you do go ahead with this purchase, the only advice i can give you is to avoid Jardine Motors at ALL costs.

The absolute worst franchised dealers I have had the unfortunate experience of dealing with.

 

[Duncum]

You've never had a car with Adblue then!
I would never buy another.

Yes my wife had a car that used Adblue but that was a Vauxhall Mokka we had no problems.

I keep hearing about the Adblue problems to late to change the car now for me.

This is one reason that I was looking at extended warranties. I have now looked online at the Mercedes-Benz complete care plan, this is the plan for me peace of mind for the next 6 year.

CompleteCare Plan details​

Along with all scheduled servicing & MOT requirements, this product covers all fair wear & tear items and provides protection against unexpected repairs according to manufacturer’s warranty following expiration of 3-year manufacturer’s warranty.

What is included:​

• 
  All servicing parts & labour according to the Electronic Service Sheet (incl oil & additional items eg brake fluid, screen wash)
• MOT test fees & repairs following normal road use
• Wear & tear repairs arising from normal road use
• Extended warranty for unexpected electrical / mechanical failure (once manufacturer’s warranty expired at 3 years)
• Interim workshop visits for vehicles on 24 mth service schedule
• Flexible & convenient payment options over 36-72months
• Guaranteed price of parts and labour for contract length (inflation proof)
• Maintains Roadside Assistance
• Up to 10 litres Adblue per service

What is not included:​

• Damage coverage following incidents related to off-road use
• Vehicle modifications not authorised by the manufacturer
• Use of parts or components not approved by the manufacturer
• Tyres
• Oil, air and fluid top ups in between services, or air conditioning service or refill
• Services done outside manufacturer’s authorised network
• MOT pre-inspection costs
• Replacement vehicle whilst car is in workshop
• Collection & delivery service
• Customer consultation items e.g. perfume atomiser

 

[Duncum]

if you do go ahead with this purchase, the only advice i can give you is to avoid Jardine Motors at ALL costs.

The absolute worst franchised dealers I have had the unfortunate experience of dealing with.

Thanks for head up.

I am going with Inchcape as it local to me to buy the car. I do have the option to use Lookers or Sytner if I do not like this Inchcape for servicing.

This is one reason why I have now decided to go direct with Mercedes-Benz complete care plan now just in case the garage does not work for me.

 

[ernieh]

Thanks for head up.

I am going with Inchcape as it local to me to buy the car. I do have the option to use Lookers if I do not like this Inchcape for servicing.

This is one reason why I have now decided to go direct with Mercedes-Benz complete care plan now just in case the garage does not work for me.

It might be best to check that your selected warranty covers the clutches in a Dual-clutch gearbox as some exclude anything that involves a clutch. I know someone with a VW who was caught out. What I'm not sure of is whether it was a VW warranty or a third party.

Ernie

 

[Duncum]

It might be best to check that your selected warranty covers the clutches in a Dual-clutch gearbox as some exclude anything that involves a clutch. I know someone with a VW who was caught out. What I'm not sure of is whether it was a VW warranty or a third party.

Ernie

I will ask just in case but the warranty is direct from Mercedes-Benz.

 

[JBell]

Not that high 10,000 miles, maybe higher now as I am driving a better car, standard Mercedes-Benz a GLA 220d 4 Matic AMG Line Premium Plus

Why are you buying a Diesel?

I just contacted Mercedes-Benz extended warranty customer service just now and have been informed that cover for 1 year cost £345 and 2 years £559.

So you can do this at 3 years old when the standard warranty runs out.

I maybe able to take out a Mercedes-Benz complete care service plan

Service plan needs taking out straight after the 3rd service (so you pay for the 3rd service then starting the plan on the 4th service) so you get B-A-B services then it works out good value, the 3rd service is basically an oil change.

 

[Duncum]

Why are you buying a Diesel?



So you can do this at 3 years old when the standard warranty runs out.



Service plan needs taking out straight after the 3rd service (so you pay for the 3rd service then starting the plan on the 4th service) so you get B-A-B services then it works out good value, the 3rd service is basically an oil change.

I driven the 1.3 petrol model In the past I did not like it. I also tested a EQA which was very good but I decided I wanted the 4 Matic system with the driving Assistance package that is only available on the GLA 220 diesel.

Yes I was informed that the extended warranty can be taken out just before the the 3rd year ends and you can also setup up the rolling 1 month contract or either the 1 or 2 year option. The customer agent also informed me the the extended warranty is now underwritten by Allianz now for Mercedes-Benz.

The CompleteCare this plan can only be taken out within 12 months on a new car before the first service. This plan will give you the most comprehensive cover you can get from Mercedes-Benz which includes wear & tear repairs according to manufacture's warranty for another 3 years with MOT's. (This is the option I am now going with)

Yes you can take out a standard service plan that covers you 3rd and 4th service with 2 MOT which is good value and you can take out the extended warranty as well that is underwritten by Allianz but you will not get the wear & tear repair cover that you have with the complete care plan.

 

[JBell]

Yes I was informed that the extended warranty can be taken out just before the the 3rd year ends and you can also setup up the rolling 1 month contract or either the 1 or 2 year option. The customer agent also informed me the the extended warranty is now underwritten by Allianz now for Mercedes-Benz.

The CompleteCare this plan can only be taken out within 12 months on a new car before the first service. This plan will give you the most comprehensive cover you can get from Mercedes-Benz which includes wear & tear repairs according to manufacture's warranty for another 3 years with MOT's. (This is the option I am now going with)

Yes you can take out a standard service plan that covers you 3rd and 4th service with 2 MOT which is good value and you can take out the extended warranty as well that is underwritten by Allianz but you will not get the wear & tear repair cover that you have with the complete care plan.

How much are they charging for these different options?