Injector problem - legal position?

Griffo

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I wasn't sure where this thread should appear, so I have also placed it in general discussions - I hope that's OK?

I agreed a price with a MB specialist to do some work on my E320CDI, which included the fitting of a repair kit to one of the injectors. They had noticed carbon around it when doing a recent service and suggested that, although there was no audible blowing, it would be wise to repair it.

When they started work on the car, they started on the injector first and after much use of an impact extractor, couldn't remove the injector. As they had agreed a price, they stopped and phoned me to say they couldn't complete the job.

They said there was a significant risk of the rocker cover breaking, so they wouldn't proceed until I had considered my position. They thought the options were:-
a) to remove the retaining bolt, then start the engine to see if compression would move the injector (or even, blow it out!), or
b) remove the other 5 injectors and the rocker cover retaining bolts, to see if the rocker cover could be moved enough to break the seal it has with the injector thus, hopefully, allowing removal.

They say that this could still result in the rocker cover breaking, the injector being damaged and needing replacement, 5 additonal injector repair kits plus a lot of labour costs. Parts alone could exceed £500.

The problem now (apart from all the above) is the car is running quite rough and smoking very badly under accleration. Additionally, today it went into 'limp mode'.

It occurs to me that, if a garage cannot finish the agreed job for the agreed price, they must, at least, return the vehicle in the same condition as when it arrived with them? It was running fine and not smoking before they touched it.

Does anyone know what the legal position is in these circumstances please?
 

exeng

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I have an extractor for removing these injectors in situ it has only failed once on a early vito but as its been leaking it should be possible
 

rpe2

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As Steve above. Getting the engine red hot aids the process.

Re the legal posn, not sure but better to have a garage that has been honest in admiting defeat, than one that would have ronnied the top end regardless.
 

brianbrian

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w124 250D, SL129-deisel
Yes if they can not complete the work for the agreed price they must return the car to you same as when you took it in. Hope this helps
 

Mounis

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E220CDI W211 Avant
You could do it yourself...

My two pence worth....

I have an E220cdi - 200k miles - same problem, injector leak with huge amounts of carbon build up... One injector just wouldnt budge... Being something of a cowboy I chipped away with anything and everthing to clear the carbon build up but the injector just wouldnt release...

To take the cowboying to another level I levered with a huge pole, cracked the rocker cover but managed to free the injector (without damaging it)

Left to soak in brake fluid overnight.

Replaced injector seals, rocker cover, gaskets - total cost from mercedes approx £110.

Increased power, no noise, better economy... priceless... for everything else (parts) there is Barclaycard....

Hope that helps
 
OP
G

Griffo

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  • Thread Starter
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Mounis

That's interesting, I have been told the cost of a rocker cover alone is £200??
 

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