John Bowles
Member
2 years on and I am still in dispute. The engineers have said that there is a fault and they do not think it can be rectified the sales person said that I should ask for my money back but the management are now saying the steering judder is a characteristic of the E class.
I wrote to Wilfried Steffen's home address in Virginia Water expressing my situation and dissatisfaction with the service received by his team, challenging him on his promise to resolve customer satisfaction issues as reported on Whatcar.com (http://whatcar.com/news-article.aspx?NA=213064). I also enclosed copies of the independent engineers report supporting my claim.
You would think he would have the courtesy to reply. I phoned his office to ask for a reply and spoke to his PA (Lesley), she assured me that she would pass my concern to Mr Steffen and would call me back, but all I got was the customer care team calling me.
It starts at the top and the team operates under his leadership.
It is clear that DC and MB don't care, it's simply "We've got your money, we can't fix it, tough".
I wrote to Wilfried Steffen's home address in Virginia Water expressing my situation and dissatisfaction with the service received by his team, challenging him on his promise to resolve customer satisfaction issues as reported on Whatcar.com (http://whatcar.com/news-article.aspx?NA=213064). I also enclosed copies of the independent engineers report supporting my claim.
You would think he would have the courtesy to reply. I phoned his office to ask for a reply and spoke to his PA (Lesley), she assured me that she would pass my concern to Mr Steffen and would call me back, but all I got was the customer care team calling me.
It starts at the top and the team operates under his leadership.
It is clear that DC and MB don't care, it's simply "We've got your money, we can't fix it, tough".
