Massive " Big Up " to Chester MB !!

[shadowfax2k]

A massive " BIG UP " to Chester MB !!!!

They had my car in the bodyshop in December for various rust issues, ( 2001 E320 CDI )they replaced and resprayed both front wings, reprayed both rear wings and a few other bits and bobs. Didn't cost me a penny, they did a really good job.

Provided me with a brand new 07 plate MB C200 Avantgarde Auto, free of charge for 2 weeks, i only had to upgrade my insurance to cover the car, cost me £35 pound.

I am really impressed !!

 

[100%Bitch]

A massive " BIG UP " to Chester MB !!!!

They had my car in the bodyshop in December for various rust issues, ( 2001 E320 CDI )they replaced and resprayed both front wings, reprayed both rear wings and a few other bits and bobs. Didn't cost me a penny, they did a really good job.

Provided me with a brand new 07 plate MB C200 Avantgarde Auto, free of charge for 2 weeks, i only had to upgrade my insurance to cover the car, cost me £35 pound.

I am really impressed !!

But that's how they're supposed to be. It's called "Customer Service"

 

[M6AJJ]

Agreed, but it is such a rarity, you feel like shouting about it, and thanks to shadowfax2k for letting us know.

I have got to say that I have had a similar experience with Robinsons in Norwich, all four wings have been repaired under "goodwill" warranty even though they showed only the very slightest signs of rust starting, and whilst in they checked the rest of the car. They say that one back door needs a respray as the paint it too thin. Claim in to MB on my behalf.

If I was being really sceptical I would say that they were looking for work, but I am very grateful just the same. Restored my faith in MB, and in Robinsons.

 

[shadowfax2k]

Helen, yeah i know what you are saying, its still unusual to get such service these days, and my car is now 7 years old, looks like new now, might even consider buying another newer E class now !

 

[100%Bitch]

Helen, yeah i know what you are saying, its still unusual to get such service these days, and my car is now 7 years old, looks like new now, might even consider buying another newer E class now !

All depends where you go Shad. I always get remarkable service (and great deals) from the local dealer. But then again, depending on how you talk to people, you can get deals and service from anywhere and if for some reason you can't, you can from elsewhere.

It's actually one of the joys of owning a Mercedes, they look after you.

Just my opinion.

 

[FIBAMAN]

I have had experience with three dealers here in the north east, and only one stands out - MB in Stockton. I have been dealing with them for ten years, however in my case it was not the dealer where the customer service was lacking. When my wifes 01 C180 developed a rust blister on the front door, it took MB three months to come to a decision.

Meanwhile I bought a 4 year old BMW 525 TOURER under the BMW approved scheme, after 3 months I found two 20p sized paint blisters under the glass tailgate. Inspected by the BMW dealer on a Friday morning, received decision on Monday - new tailgate fitted in 7 days. Now that is what I call customer service

 

[philharve]

Got it in one!

Helen, yeah i know what you are saying, its still unusual to get such service these days, and my car is now 7 years old, looks like new now, might even consider buying another newer E class now !

Hi shadowfax2k

I agree with you.

My C230K was about the same age as your Mercedes when it had an extensive set of repairs performed upon it. No panels were replaced though because the corrosion was only slight. Still ... a lot of new paint was applied to bare metal panels after epoxy sealing to inhibit further corrosion.

I have this theory that provided your vehicle is not beyond reasonable repair and you look like a typical Mercedes owner, your claim will be accepted. It is a gamble, but if MB think they can sell you another Mercedes, they will likely recoup the cost of repairs when you trade up.

Don't ask me what a 'typical Mercedes owner' looks like but most seem to share a certain set of characteristics.

I have heard the expression 'goodwill' used many times in connection with repairs but I believe that if a vehicle of the supposed quality of a Mercedes prematurely corrodes, goodwill has nothing to do with it. It should be an automatic right of the owner to expect repairs to be undertaken without argument, fuss or bother. But this is a rare event. I had hassle and a long wait but I am very pleased with the results, pristine paintwork, still looking good almost one year on.

Would I buy another Mercedes? Probably ... but I am a typical Mercedes owner. I will be more careful next time in my selection and take advantage of being a member of this Forum.

REGARDS

Phil

 

[Janice321]

What do you look like !!!!!!!

 

[jp williams]

I`ve had 2 dealings with MB Chester recently and they were excellent in all respects on both occasions.
On the first occasion they gave an extremely competitive quote against 2 local Indies and said "you can bring the car in now if you like".
On the second ,the spare parts man spent 20 mins looking at my car helping me with a problem with a bulb in one of the headlamps--no charge!

I will go back again if I need to .
John

 

[shadowfax2k]

Not sure how would define a " typical mercedes owner " !

I dont think i am one !!! this is the first time i have owned a MB, i have always had BMW's and Audi's in the past, i prefer German build quality. At the time of purchase of my E class, i also had a 1994 BMW 540i Individual 6 speed manual, that had less rust and better paintwork than my MB, it was only upon closer examination that i realised how bad the MB was, i really wasn't expecting it from a MB.

I totally agree with your comments regarding " goodwill ", i didn;t really expect any goodwill, i only expected a car such as MB to be far better quality, i think they have embarrassed themselves really with the paint issue, BMW and Audi bosses must be feeling very smug !

 

[philharve]

What do you look like !!!!!!!

Hi Janice321

Ah, that would be telling! But I will describe myself as: male; mid-fifties; retired, former professional (manager); 5ft 11"; 17stone, rugby-player-type build; dark; balding; bearded; spectackled.

But I would say that appearance is less of a factor in determining what is 'a typical Mercedes owner' than (say) occupation/profession, academic background, interests & hobbies, wealth, social class, etc.

A poll was recently conducted by the MBOA which found Mercedes drivers are rarely teenages. The bulk are aged 30 to 35 and above which suggests they are in occupations that pay well and often this means they hold some form of professional qualifications and/or other vocational skills that they are able to successfully exploit. I could go on.

You could build a profile of a typical Mercedes driver and I have little doubt that there would be a strong ststistical correlation around factors like that described above.

REGARDS

Phil

 

[Rory]

MB Chester: Hmm...
First service I had done there went fairly well, although it was done while I waited and they seemed to have no sense of urgency - the car sat outside finished for 20mins before they could get around to completing the paperwork. They didn't try to scam me for more work and they happily used my own oil, and the price was close enough to making sense (A Service minus oil cost) that I didn't have the heart to argue.
As commented by someone earlier - as I didn't need a courtesy car they could have got the car in very quickly. I don't think they're very busy, and the constantly have heavily discounted service offers (not limited to older cars) in the local paper.

2nd visit was for MOT (on ServicePlus now) and check on drifting and Sat Nav and I was dismayed to find the dippy girl that used to be at TwoMillsHonda was now there and was assigned to me. Took her 40mins to take the car off me - she disappeared a couple of times for a full 10 mins and reappeared without any comment.
She didn't call me to say my car was ready but cheerfully said it had been done by lunch-time when I called her at 4.30PM so I ending up having to drive across Chester in the rush-hour - not a huge issue except they couldn't find faults with the car drifting (although they'd noted on the MOT the edge of the NSF tyre was worn) or the Sat Nav, and trying to demo those to the Technician was hopeless in busy traffic.


I've also had contact with a couple of their salespeople and found them less than diligent. Neither has ever followed up my contact with them.