Mercedes C200 infotainment screen restarts and speedometer issues

[Farialm]

Dear all,

I recently bought a Mercedes C200 executive just 14 days now. Couple of days ago, the infotainment screen starts to malfunction. Suddenly it doesn't start anymore and keep restaring after a warning message as soon as it starts. I tried restarting / switching on/off etc. but no luck and the next day I have also noticed the the needle of the speedometer won't move according to the speed and get stuck at 20/40 and then drops suddenly. Again the speedometer start working by itself. However, the next morning the same issue again. I have already let the dealer know who sold the car but they didn't provide me any urgent attention until they find out the issue with speedometer as well. I took the car to the dealer this noon and they did a scan. Later i called them up again to find out what came out of scan. However, i didn't get any immediate answer. Later they called but i couldn't pick up and got a voice message saying they will arrange an appoinment with Mercedes and I need take the car. They will call tomorrow.

I am not sure how big are these problems as I am a new driver and not sure how to proceed. Should I keep the car or give it to the dealer asking refund? I need to take a decision urgent as my 14 days will be up tomorrow. Please can someone advice. I will really appreciate it!

 

[Larkone]

The law allows you more than 14 days if you bought it from a dealer - just make sure you detail all the faults to the dealer with date and time in writing/email so you have an accurate record.

Consumer Rights Act 2015 for used and new cars | AutoTrader

The Consumer Rights Act provides second-hand and new car buyers with a wider range of rights covering the sale of goods and services. Here we explained which consumer rights could cover you when buying a car, or when you require a refund, car repairs or the replacement of faulty goods.

www.autotrader.co.uk

What is the Consumer Rights Act, and how does it affect my vehicle purchase?

If you bought your car after 01 October 2015, the Consumer Rights Act 2015 applies. This means that, when you buy the vehicle, it has to be of satisfactory

www.themotorombudsman.org

The Which site has example standard letters to use for this

The car I bought has a problem what are my rights - Which?

Find out if you're entitled to get a refund, repair or replacement for a faulty car you've bought from a dealer or a private seller.

www.which.co.uk