New member JohnMarett

[JohnMarett]

I have just joined mb owners today .
I have a ‘65 plate c200 mag premium line which I love.
I have owned in my life many nice cars - several Jags most recent Xk
Coupe & xkr, masterati v8 bi turbo
Porche 911 , bmw 5 & 7 series et al.
I have never with any of the above ever had problems with NOX sensors
till NOW with my Merc!
Mine is 5 years old with only 27k on
Clock , so say +/- 5 k per annum.
I have had the car regularly serviced
by my local mb dealer here on Scottish Borders.They informed me to replace the sensor will be £645/-!
The dealer went back to mb Uk to request a “goodwill replacement”
which mb Uk refused to sanction as
my warranty had expired.
I also approached mb Uk to no avail,
very unhelpful.From yr forums I have noted many mb owners have had similar issues with their nox sensors which seems to be problematic particular to mercs
which Mercedes seem to disavow
themselves from?
My dealers have now finally agreed
to fit “at cost ie 35% discount but still over£425/-!
Any comments from fellow owners
appreciated?

 

[Blobcat]

Hello and welcome

 

[sonic]

Welcome this seems to becoming a bit of an issue.

 

[John Laidlaw]

Welcome , presume you’re near Coldstream?

 

[JohnMarett]

Welcome , presume you’re near Coldstream?

 

[JohnMarett]

Thanks for yr message John.
Yes, I’m in Berwick-upon-Tweed. As my dealer is mb Coldstream though I purchased my car at Syntners Newcastle.

 

[JohnMarett]

Welcome this seems to becoming a bit of an issue.

 

[JohnMarett]

Thanks for your response.
To yr knowledge has this been a widespread problem & why
won’t mb acknowledge & step up to the plate?

 

[A.J.]

Hi John welcome to the forum

 

[SmartAmg]

Welcome, John.

 

[dry run]

Welcome

 

[Wighty]

I thought some MB dealers were paying for 100% of the nox issues ??

 

[mioba]

I think given the current market, MB want to make (claw) back as much money as possible. Its v unfoirtunate, If MBUK wont pay then you are pretty stuck as thats where the dealer will claim from and the dealer has to make its money too (being a franchise). You can push now only on the dealer to offer goodwill (being a values customer etc) or bite the bullet and pay up.

 

[davemercedes]

Hello and welcome, John.

Sadly, the situation you have with goodwill allowances (or lack of) seems to be par for the course in that MB always try to refuse to honour their obligations on what seems to be an inherent fault until eventually it passes some magic number or other. It's as though they think that if they keep denying there's a problem it will go away.

Presumably, when enough letters hit the CEO's in-tray they have to do something about it.

What is so stupid about it is the way they choose to drive future sales down the pan over what amounts to small potatoes in the scheme of things - if I was in your situation and ready to change cars, for the sake of that £425 I would be saying goodbye to MB!

 

[JohnMarett]

I thought some MB dealers were paying for 100% of the nox issues ??

 

[JohnMarett]

Thanks for yr note .
Some are & some aren’t.
I don’t blame my dealers whom are good professionals.
At fault are MB whom refuse to acknowledge this is a major
problem either with the nox sensors or the engine management system.
I am due to trade in my car next year & this response by mb has turned me off the brand!

 

[JohnMarett]

Hello and welcome, John.

Sadly, the situation you have with goodwill allowances (or lack of) seems to be par for the course in that MB always try to refuse to honour their obligations on what seems to be an inherent fault until eventually it passes some magic number or other. It's as though they think that if they keep denying there's a problem it will go away.

Presumably, when enough letters hit the CEO's in-tray they have to do something about it.

What is so stupid about it is the way they choose to drive future sales down the pan over what amounts to small potatoes in the scheme of things - if I was in your situation and ready to change cars, for the sake of that £425 I would be saying goodbye to MB!

 

[JohnMarett]

Thanks for yr response Dave.
You’ve hit the nail on the head.
For a supposed premier brand
like mb to act in this way is
so stupid & such short term
thinking.
I am a loyal customer to
my brands & this episode for the sake of £650/- to mb is
peanuts ( bearing in mind what their actual cost of goods for this item is) & when I look for
my next new car this episode has definitely soured my reasoning!

 

[davemercedes]

Unfortunately the moron who rejected your call for support is blinkered to his task - I guess he has to show a rejection rate of 90% or something similarly stupid, so he couldn't give a toss about your problem or your future business. It's very sad that most companies are going down this route these days... if you shout enough, somebody will probably listen eventually and settle if you haven't lost the will to live by then. And what's stupid about it is this is clearly a manufacturing or design defect - you can't exactly cause the problem by driving the car!

If you have the patience, start bombarding MB Customer Support and tell them they are going to lose their next sale - if only to see how they answer to that situation!