New to me car, but....

[Jenny Tills]

Hi people. I have finally decided on my new to me second hand Merc. A lovely W213 E350d. It's an SE model, so basically poverty spec. I bought it from MB Bradford, and it has just 20,000 miles. I am very pleased with the car, it's lovely.
The one and only 'problem' I have with the car is the really rattly dash! It's driving me mad. For a nigh on 40k car new, I think it's poor show, and not something I'd associate with a Mercedes product.
As I bought it from a Merc dealer it has a years warranty. Do I take it to them and ask to have a look? Is it something they'd even entertain looking at? Or do I wind my neck in and stop crying about something trivial?
It's a 2017 MY car if that helps.
As ever thanks in advance for your ever helpful advice and tips.

 

[bertb1]

If your not happy take it back
You have just spent 40k it should be perfect


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[Jenny Tills]

If your not happy take it back
You have just spent 40k it should be perfect


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Yeah, I will probably phone and see what kind of response I get.

 

[A.J.]

Hi Jenny, welcome to the forum Go straight back to the dealer. One question, did it rattle on your demonstration drive ?

 

[Jenny Tills]

Hi Jenny, welcome to the forum Go straight back to the dealer. One question, did it rattle on your demonstration drive ?

Lol, there was no demo drive. Basically I bought it over the phone, drove my trusty old CLS up to the dealership, and p'xed it. As it's such low mileage I just expected it to be great, and to be fair, it is. Just the rattles!

 

[Jenny Tills]

Hi people. I have finally decided on my new to me second hand Merc. A lovely W213 E350d. It's an SE model, so basically poverty spec. I bought it from MB Bradford, and it has just 20,000 miles. I am very pleased with the car, it's lovely.
The one and only 'problem' I have with the car is the really rattly dash! It's driving me mad. For a nigh on 40k car new, I think it's poor show, and not something I'd associate with a Mercedes product.
As I bought it from a Merc dealer it has a years warranty. Do I take it to them and ask to have a look? Is it something they'd even entertain looking at? Or do I wind my neck in and stop crying about something trivial?
It's a 2017 MY car if that helps.
As ever thanks in advance for your ever helpful advice and tips.

I also meant to ask if anyone else out there with a W213 has had similar problems with theirs?

 

[malcolm E53 AMG]

The W213 is a great car hope it serves you well.

My son has the 220d version and no the dash shouldn’t rattle

 

[Jim2]

Hello and Welcome. Quietness was one of the main design aims in the development of the w212 and onwards. So no, dash noises / rattles etc, shoul not be there. Just in case you have not allready done so, check the glove compartment, ditto centre console for anything that might be making any noise? If only to avoid the garage making some sarcastic comment like " Perhaps Madam might consider keeping her keys / coins in her purse, rather than have them rattling around in the dash making noise" comments. See if you can pin point exactly where in the dash the noise is comimg from? Left or right side? Centre? A previous owner of my w212 broke the hinge on the door flap on the sunvisor of mine, and it annoyed the hell out of me until I located and fixed it. But the bottom line is the garage who sold it to you are responsible to fix it..or anything else you find amiss with it...get it sorted now while the deal is still fresh. Good look with it, and let us know how you get om, OK?

 

[Jenny Tills]

Hello and Welcome. Quietness was one of the main design aims in the development of the w212 and onwards. So no, dash noises / rattles etc, shoul not be there. Just in case you have not allready done so, check the glove compartment, ditto centre console for anything that might be making any noise? If only to avoid the garage making some sarcastic comment like " Perhaps Madam might consider keeping her keys / coins in her purse, rather than have them rattling around in the dash making noise" comments. See if you can pin point exactly where in the dash the noise is comimg from? Left or right side? Centre? A previous owner of my w212 broke the hinge on the door flap on the sunvisor of mine, and it annoyed the hell out of me until I located and fixed it. But the bottom line is the garage who sold it to you are responsible to fix it..or anything else you find amiss with it...get it sorted now while the deal is still fresh. Good look with it, and let us know how you get om, OK?

Cheers. There is a definite noise coming from the passenger door, and there was a particularly bad noise coming from the centre console where the cup holders are. No loose keys or coins or anything, just a constant ticking/buzzing today.
I will be calling my local dealership.

 

[Janchee]

Typical rattles on this model are the lights under center mirror, subwoofer plastic cover on top of dash and doors. There is a thread on google with all the service bulletins for 213 and it covers most rattles you explain.

 

[Jenny Tills]

Typical rattles on this model are the lights under center mirror, subwoofer plastic cover on top of dash and doors. There is a thread on google with all the service bulletins for 213 and it covers most rattles you explain.

Thanks for that. I'll be checking that out.

 

[Janchee]

Bulletins 213 - MBWorld.org Forums

E-Class (W213) - Bulletins 213 - LI91.16-P-063434 FEB16 213 VIN A000865 to A002740 rear head restraints move up sluggishly, clean bars and apply lubricant 00098935660. LI82.35-P-063732 APR16 213, 253 windshield washer spray nozzle on engine hood loose, apply adhesive pad onto long catch tab...

mbworld.org

 

[Tony Dyson]

Bulletins 213 - MBWorld.org Forums

E-Class (W213) - Bulletins 213 - LI91.16-P-063434 FEB16 213 VIN A000865 to A002740 rear head restraints move up sluggishly, clean bars and apply lubricant 00098935660. LI82.35-P-063732 APR16 213, 253 windshield washer spray nozzle on engine hood loose, apply adhesive pad onto long catch tab...

mbworld.org

Hell's Flames! This is almost on the same scale as Julian Assange did to the US Gov't, I can see MB taking out a contract on Koenigstiger and his accomplices for this little lot!

 

[Jenny Tills]

Hi all. Thanks for the info. In recent trips out in the car it's been as quiet as a church in it. It's one of those things that a garage would be chasing and chasing. I think for the minute, I will live with it.
Apart from that, a lovely car, that despite being poverty spec, has everything I could possibly want.
One question though. Is it leather upholstery, or pleather?....

 

[bertb1]

Pleather


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[Janchee]

Hell's Flames! This is almost on the same scale as Julian Assange did to the US Gov't, I can see MB taking out a contract on Koenigstiger and his accomplices for this little lot!

Haha. They’re on that forum for every model. Has helped my local MB dealer find problems immediately otherwise it would’ve been a needle in the haystack. All these are MB official docs.

When I first referenced them, the service staff had no idea and got all defensive. Mentioned it to the service manager and he knew exactly what it was.

 

[Tony Dyson]

Haha. They’re on that forum for every model. Has helped my local MB dealer find problems immediately otherwise it would’ve been a needle in the haystack. All these are MB official docs.

When I first referenced them, the service staff had no idea and got all defensive. Mentioned it to the service manager and he knew exactly what it was.

Well I doubt the forum would make a sticky of the reference source but it's most definitely worth a bookmark for future reference! Well done that man!

 

[Blobcat]

Hi all. Thanks for the info. In recent trips out in the car it's been as quiet as a church in it. It's one of those things that a garage would be chasing and chasing. I think for the minute, I will live with it.
Apart from that, a lovely car, that despite being poverty spec, has everything I could possibly want.
One question though. Is it leather upholstery, or pleather?....

If it’s SE spec it’s leather, if its AMG Line then Artico (pleather)

 

[Rotorhead500]

My 219 CLS was silent on a run (even at 7yrs & 60k miles), so I'd gently/politely mention that a fair'y new E-Class should be comparable, along with a suggestion that the bulletins Janchee has highlighted perhaps haven't been done?

 

[Jenny Tills]

Hi all, and thank you for all your invaluable info, hints and thoughts.
I thought I'd give a little update. Nice car the W213, but I've gone back to a cls. The difference in interior quality is quite obvious. The cls feels like a real solid quality item, and the E class less so. That's just my opinion. I am totally smitten, and will keep it until the government take it off me and make me drive a milk float.
Cheers.