auras1
New Member
- Joined
- Aug 20, 2009
- Messages
- 2
- Reaction score
- 0
- Location
- Romania
- Your Mercedes
- Mercedes Benz B200 Turbo
Hi,
I have a problem with right front shock absorber (fluid leak).
I went to Mercedes dealer but they say that shock absorber is not cover in warranty!
I wrote to "CustomerService.UK@cac.mercedes-benz.com" and they reply me with this:
"Thank you for contacting the Mercedes-Benz Customer Assistance Center Maastricht N.V.
In regards to your warranty query, I can confirm that the shock absorbers are considered a wear and tear item and would therefore not be covered within the warranty period."
You have some advise to me?
From my point a view the shock absorber is not a wear and tear item.
I have a problem with right front shock absorber (fluid leak).
I went to Mercedes dealer but they say that shock absorber is not cover in warranty!
I wrote to "CustomerService.UK@cac.mercedes-benz.com" and they reply me with this:
"Thank you for contacting the Mercedes-Benz Customer Assistance Center Maastricht N.V.
In regards to your warranty query, I can confirm that the shock absorbers are considered a wear and tear item and would therefore not be covered within the warranty period."
You have some advise to me?
From my point a view the shock absorber is not a wear and tear item.