ringmaster1
New Registration
I bought my first ever Mercedes CLK Kompressor Coupe in June this year. It is a great car , I love it.
Unfortunately 12 weeks later a truck clipped my rear end and I had to send it to the Mercedes Dealers Solihull Body Repair shop in Birmingham, UK for repairs.
Anyway it took them almost four weeks to affect the repair and during this period I paid £4000 in rental for a replacement rental car, which they were quick to get me.
Well guess what, when they returned my car I realised that they had fitted the wrong rear offside lens assembly and failed to fit my number plate correctly. The error was so obvious that my 5-year-old daughter noticed it immediately and everyone at work was in stitches about Mercedes’ shoddy work.
When I reported the error to the manager and asked him how his Mercedes engineers could have failed to have spotted the error before the car left the workshop, he refused to believe that they could have made the mistake until I sent him the photos. Even after that he didn’t have the courtesy to apologise.
Anyway, he said he would re-order the parts (having taken the car serial number off me) and would call me to arrange the fitting. I heard nothing for two weeks so I phoned the dealer again. Guess what, they had received the part but it was the wrong one again. You would have thought having already made a stupid mistake the Mercedes dealer could have got it right the second time.
I am still waiting for the call and still driving around with odd rear lens assemblies
It is unfortunate that Mercedes cannot support their cars as well as their sales. Their cavalier and complacent attitude to customers is eventually going to lead to their demise as a special brand, with so many other luxury carmakers having better customer service.
I would like to hear from others who have had similar experiences and how they managed to get the problem solved.
Regards
Parve
Unfortunately 12 weeks later a truck clipped my rear end and I had to send it to the Mercedes Dealers Solihull Body Repair shop in Birmingham, UK for repairs.
Anyway it took them almost four weeks to affect the repair and during this period I paid £4000 in rental for a replacement rental car, which they were quick to get me.
Well guess what, when they returned my car I realised that they had fitted the wrong rear offside lens assembly and failed to fit my number plate correctly. The error was so obvious that my 5-year-old daughter noticed it immediately and everyone at work was in stitches about Mercedes’ shoddy work.
When I reported the error to the manager and asked him how his Mercedes engineers could have failed to have spotted the error before the car left the workshop, he refused to believe that they could have made the mistake until I sent him the photos. Even after that he didn’t have the courtesy to apologise.
Anyway, he said he would re-order the parts (having taken the car serial number off me) and would call me to arrange the fitting. I heard nothing for two weeks so I phoned the dealer again. Guess what, they had received the part but it was the wrong one again. You would have thought having already made a stupid mistake the Mercedes dealer could have got it right the second time.
I am still waiting for the call and still driving around with odd rear lens assemblies
It is unfortunate that Mercedes cannot support their cars as well as their sales. Their cavalier and complacent attitude to customers is eventually going to lead to their demise as a special brand, with so many other luxury carmakers having better customer service.
I would like to hear from others who have had similar experiences and how they managed to get the problem solved.
Regards
Parve
